IT Service Desk Analyst
The Heritage Group, Indianapolis, IN, United States
IT Service Desk Analyst page is loaded## IT Service Desk Analystlocations:
Indianapolis, INtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-1326# **About The Heritage Group**The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.***\*\*This role is hybrid, based in Indianapolis, IN. Qualified candidates must currently reside in the Indianapolis, IN area.\*\******Essential Functions*** Supports end users via phone and remote support tools.* Supports Microsoft O365 application issues.* Supports Microsoft Windows 10 on HP Desktops / Laptops* Documents all work done through ServiceNow Ticketing platform* Supports wireless connectivity for laptops and mobile devices.* Remote support using Bomgar Remote Desktop* Support remote connectivity via Cisco VPN client software.* Effectively manages time to make sure calls are responded to in timely manner.* Escalates calls to appropriate next tier support groups when necessary.* Attention to detail in all aspects of handling customer calls.* Participates in rotational after-hours support.* Image computers and prepares them for the end user deployment as needed.* *Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.***Experience Qualifications*** Required 1+ years of experience in IT support**Skills and Abilities*** Knowledge of ServiceNow a plus* Knowledge of Bomgar Remote Support a plus* Excellent verbal and written communication skills.* Proven troubleshooting skills for both computer hardware and software.* Ability to work in a self-sufficient and independent manner.* Ability to handle multiple assignments including daily tasks and projects.**Licenses and Certifications*** CompTIA certifications Upon Hire Preferred or* Microsoft Certifications Upon Hire PreferredAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#TheHeritageGrouplocations:
Indianapolis, INtime type:
Full timeposted on:
Posted 30+ Days Ago**History**The Heritage Group is a fourth-generation family-owned business managing and investing in a diverse portfolio of dozens of companies built on three major platforms: construction and materials, environmental services, and specialty chemicals. These platforms – along with companies in which we’ve made long-term, strategic investments – include thousands of employees in more than 170 locations around the globe. Rooted in values, we work together to build a safer, more enriching and sustainable world by harnessing the power of family. Current President & CEO, Amy Schumacher is the great-granddaughter of the original founder, John E. Fehsenfeld.**About Our Platforms**As the Heritage portfolio of companies has grown, we have focused on three major platforms to serve as our foundation: ; ; and . Our commitment to sustainability spans across all companies and platforms: we are stewards for the next generation, leaving our people, our planet and our communities better than we found them.
**A Culture of Innovation**Across all three of our core platforms, we bet on talent and help our people build great careers on a foundation of shared values and purpose. Our people, in turn, help us continually improve the way that we work while embracing excellence in our business. #J-18808-Ljbffr
Indianapolis, INtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-1326# **About The Heritage Group**The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.***\*\*This role is hybrid, based in Indianapolis, IN. Qualified candidates must currently reside in the Indianapolis, IN area.\*\******Essential Functions*** Supports end users via phone and remote support tools.* Supports Microsoft O365 application issues.* Supports Microsoft Windows 10 on HP Desktops / Laptops* Documents all work done through ServiceNow Ticketing platform* Supports wireless connectivity for laptops and mobile devices.* Remote support using Bomgar Remote Desktop* Support remote connectivity via Cisco VPN client software.* Effectively manages time to make sure calls are responded to in timely manner.* Escalates calls to appropriate next tier support groups when necessary.* Attention to detail in all aspects of handling customer calls.* Participates in rotational after-hours support.* Image computers and prepares them for the end user deployment as needed.* *Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.***Experience Qualifications*** Required 1+ years of experience in IT support**Skills and Abilities*** Knowledge of ServiceNow a plus* Knowledge of Bomgar Remote Support a plus* Excellent verbal and written communication skills.* Proven troubleshooting skills for both computer hardware and software.* Ability to work in a self-sufficient and independent manner.* Ability to handle multiple assignments including daily tasks and projects.**Licenses and Certifications*** CompTIA certifications Upon Hire Preferred or* Microsoft Certifications Upon Hire PreferredAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#TheHeritageGrouplocations:
Indianapolis, INtime type:
Full timeposted on:
Posted 30+ Days Ago**History**The Heritage Group is a fourth-generation family-owned business managing and investing in a diverse portfolio of dozens of companies built on three major platforms: construction and materials, environmental services, and specialty chemicals. These platforms – along with companies in which we’ve made long-term, strategic investments – include thousands of employees in more than 170 locations around the globe. Rooted in values, we work together to build a safer, more enriching and sustainable world by harnessing the power of family. Current President & CEO, Amy Schumacher is the great-granddaughter of the original founder, John E. Fehsenfeld.**About Our Platforms**As the Heritage portfolio of companies has grown, we have focused on three major platforms to serve as our foundation: ; ; and . Our commitment to sustainability spans across all companies and platforms: we are stewards for the next generation, leaving our people, our planet and our communities better than we found them.
**A Culture of Innovation**Across all three of our core platforms, we bet on talent and help our people build great careers on a foundation of shared values and purpose. Our people, in turn, help us continually improve the way that we work while embracing excellence in our business. #J-18808-Ljbffr