Account Manager / Sr. Account Manager, US West
Drug Hunter, San Francisco, CA, United States
Drug Hunter is a B2B scientific intelligence platform for biotech/pharma R&D scientists that empowers them to discover the medicines of the future. We serve most of the top global biotech & pharma companies including Dow 30 and S&P500 companies. We’re a mission-driven, product-focused company backed by top-tier investors and trusted by the world’s leading R&D organizations.
As an
Account Manager , you’ll play a key role in building long-term relationships with our biotech, pharma, and non-profit customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day-to-day success across a portfolio of accounts. This role is ideal for someone who’s customer-obsessed, detail-oriented, and energized by helping scientists and decision-makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder, ensuring every interaction strengthens trust, renews value, and drives measurable outcomes. Customer Relationship Management
Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal. Serve as the primary point of contact for account inquiries, adoption support, and engagement needs. Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes. Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through. Renewals & Retention
Execute renewal processes to ensure high retention (Gross Revenue Retention). Identify and mitigate churn risks early through data and proactive communication. Collaborate with Sales to forecast renewals and expansions accurately. Track and report key health metrics for assigned accounts. Expansion & Growth
Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers. Surface complex upsell opportunities to Sales through structured internal handoffs. Advocate for customer needs and usage insights to inform new product features and offerings. Process & Collaboration
Maintain accurate account data and activity tracking in HubSpot and related systems. Partner with Customer Success and Product teams to improve customer onboarding and utilization. Collaborate with Marketing to identify advocates for case studies and testimonials. Contribute to the evolution of Account Management playbooks and best practices. Qualifications
2–4+ years of experience in
Account Management or Customer Success
in a B2B environment serving technical customers in biotech, pharma, or a related life sciences industry. Track record of managing renewals and supporting account growth with enterprise or mid-market customers. Comfortable communicating with scientific, technical, and business stakeholders. Strong organizational and communication skills with an eye for detail. Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics. A proactive, resourceful mindset; able to balance multiple priorities in a fast-growing environment. Passion for Drug Hunter’s mission to accelerate drug discovery. Drug Hunter provides industry-leading benefits, including the following: Competitive salary, variable compensation, and equity Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan Short-term disability and long-term disability insurance Cancer and critical illness coverage Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan 401(k) + employer match (3-5%) Home office set up stipend for fully remote employees Learning and development support Generous and flexible vacation and leave policies
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Account Manager , you’ll play a key role in building long-term relationships with our biotech, pharma, and non-profit customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day-to-day success across a portfolio of accounts. This role is ideal for someone who’s customer-obsessed, detail-oriented, and energized by helping scientists and decision-makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder, ensuring every interaction strengthens trust, renews value, and drives measurable outcomes. Customer Relationship Management
Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal. Serve as the primary point of contact for account inquiries, adoption support, and engagement needs. Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes. Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through. Renewals & Retention
Execute renewal processes to ensure high retention (Gross Revenue Retention). Identify and mitigate churn risks early through data and proactive communication. Collaborate with Sales to forecast renewals and expansions accurately. Track and report key health metrics for assigned accounts. Expansion & Growth
Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers. Surface complex upsell opportunities to Sales through structured internal handoffs. Advocate for customer needs and usage insights to inform new product features and offerings. Process & Collaboration
Maintain accurate account data and activity tracking in HubSpot and related systems. Partner with Customer Success and Product teams to improve customer onboarding and utilization. Collaborate with Marketing to identify advocates for case studies and testimonials. Contribute to the evolution of Account Management playbooks and best practices. Qualifications
2–4+ years of experience in
Account Management or Customer Success
in a B2B environment serving technical customers in biotech, pharma, or a related life sciences industry. Track record of managing renewals and supporting account growth with enterprise or mid-market customers. Comfortable communicating with scientific, technical, and business stakeholders. Strong organizational and communication skills with an eye for detail. Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics. A proactive, resourceful mindset; able to balance multiple priorities in a fast-growing environment. Passion for Drug Hunter’s mission to accelerate drug discovery. Drug Hunter provides industry-leading benefits, including the following: Competitive salary, variable compensation, and equity Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan Short-term disability and long-term disability insurance Cancer and critical illness coverage Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan 401(k) + employer match (3-5%) Home office set up stipend for fully remote employees Learning and development support Generous and flexible vacation and leave policies
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