Senior Technical Advisor (Tulsa, OK, US, 74134)
CCBSS Procurement, Tulsa, OK, United States
Job Summary
Duties and Responsibilities
Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer downtime and service cost.
Contact customers in order to confirm service or orders (e.g., service follow‑up, equipment service confirmation, parts delivery confirmation, service scheduling).
Research and resolve issues for customers, business partners, and Company associates in order to expedite service, installations, or orders using information systems (e.g., CCBSS systems, FedEx or UPS databases).
Process order information using Coca‑Cola information systems to deliver data to customers, business partners, and Company associates or to communicate demand for products or services.
Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca‑Cola information systems and supplier contacts.
Key Skills and Abilities
Technical and mechanical aptitude
Critical thinking
General computer knowledge with the ability to navigate multiple systems
Independent thinking & decision‑making
Influencing customers and various internal stakeholders
Ability to navigate multiple troubleshooting tools
Ability to effectively handle difficult situations
Being able to speak multiple languages is an advantage
Education Requirements High School Diploma or GED
Years of Experience 3+ years of related experience in virtual desk or beverage equipment service
Required Travel Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location regularly (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work‑Life Integration
- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary
- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition
- Acknowledging our employees’ contributions
Retirement Plans & Guidance
- Programs to assist associates in saving for retirement
Health & Welfare Plans
- Medical, life, and disability insurance plans
Nearest Major Market:
Tulsa
Nearest Secondary Market:
Oklahoma
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Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer downtime and service cost.
Contact customers in order to confirm service or orders (e.g., service follow‑up, equipment service confirmation, parts delivery confirmation, service scheduling).
Research and resolve issues for customers, business partners, and Company associates in order to expedite service, installations, or orders using information systems (e.g., CCBSS systems, FedEx or UPS databases).
Process order information using Coca‑Cola information systems to deliver data to customers, business partners, and Company associates or to communicate demand for products or services.
Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca‑Cola information systems and supplier contacts.
Key Skills and Abilities
Technical and mechanical aptitude
Critical thinking
General computer knowledge with the ability to navigate multiple systems
Independent thinking & decision‑making
Influencing customers and various internal stakeholders
Ability to navigate multiple troubleshooting tools
Ability to effectively handle difficult situations
Being able to speak multiple languages is an advantage
Education Requirements High School Diploma or GED
Years of Experience 3+ years of related experience in virtual desk or beverage equipment service
Required Travel Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location regularly (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work‑Life Integration
- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary
- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition
- Acknowledging our employees’ contributions
Retirement Plans & Guidance
- Programs to assist associates in saving for retirement
Health & Welfare Plans
- Medical, life, and disability insurance plans
Nearest Major Market:
Tulsa
Nearest Secondary Market:
Oklahoma
#J-18808-Ljbffr