Inside Sales Representative
EmergencyMD, Saint Paul, MN, United States
Power/mation has an immediate opening for an
Inside Sales Representative (Customer Service)
to serve our customers by providing accurate, responsive and knowledgeable service throughout the order lifecycle. This role blends customer service, inside sales support, and technical awareness in a fast-paced distribution environment.
This is a full‑time position working Monday‑Friday based out of our Saint Paul, Minnesota office. This is primarily an onsite role to begin, with hybrid work flexibility available after successful training and six months of employment.
WHAT YOU'LL DO
Serve as a primary point of contact for customer inquiries via phone, email, and other communication channels
Enter and manage customer orders accurately using Power/mation's ERP system, including pricing validation, inventory checks, and order tracking
Maintain customer records, follow‑ups, and opportunity activity within CRM systems
Interpret customer requests related to quotations, applications, delivery timelines, pricing, returns, and service needs
Prepare accurate quotations using established pricing guidelines and system data
Recommend product alternatives or enhancements that align with customer applications and availability
Monitor open orders and coordinate with warehouse, purchasing, and sales teams to support on‑time delivery, repairs, and credits
Resolve customer issues with a focus on clear communication, ownership, and timely resolution
Identify opportunities to support additional products or solutions based on customer needs
Collaborate with outside sales to share customer insights, leads, and order status updates
Maintain working knowledge of Power/mation product lines, vendor resources, and technical documentation
WHAT WE'RE LOOKING FOR
3‑5+ years of customer service, inside sales, or technical sales experience
Previous experience in industrial automation or distribution is strongly preferred
Experience working in CRM systems for customer tracking and communication history
Intermediate ERP‑system experience (Epicor Profit 21 / P21 preferred)
Ability to manage multiple priorities in a fast‑paced environment
Professional, customer‑focused attitude with a problem‑solving mindset
Strong written and verbal communication skills with an emphasis on clarity and professionalism
Proven ability to manage multiple priorities while maintaining accuracy and follow‑through
ABOUT POWER/MATION With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. At Power/mation, our customer experience is built on accuracy, reliability, and strong relationships. Visit our website at www.powermation.com to learn more about our history and future.
#J-18808-Ljbffr
Inside Sales Representative (Customer Service)
to serve our customers by providing accurate, responsive and knowledgeable service throughout the order lifecycle. This role blends customer service, inside sales support, and technical awareness in a fast-paced distribution environment.
This is a full‑time position working Monday‑Friday based out of our Saint Paul, Minnesota office. This is primarily an onsite role to begin, with hybrid work flexibility available after successful training and six months of employment.
WHAT YOU'LL DO
Serve as a primary point of contact for customer inquiries via phone, email, and other communication channels
Enter and manage customer orders accurately using Power/mation's ERP system, including pricing validation, inventory checks, and order tracking
Maintain customer records, follow‑ups, and opportunity activity within CRM systems
Interpret customer requests related to quotations, applications, delivery timelines, pricing, returns, and service needs
Prepare accurate quotations using established pricing guidelines and system data
Recommend product alternatives or enhancements that align with customer applications and availability
Monitor open orders and coordinate with warehouse, purchasing, and sales teams to support on‑time delivery, repairs, and credits
Resolve customer issues with a focus on clear communication, ownership, and timely resolution
Identify opportunities to support additional products or solutions based on customer needs
Collaborate with outside sales to share customer insights, leads, and order status updates
Maintain working knowledge of Power/mation product lines, vendor resources, and technical documentation
WHAT WE'RE LOOKING FOR
3‑5+ years of customer service, inside sales, or technical sales experience
Previous experience in industrial automation or distribution is strongly preferred
Experience working in CRM systems for customer tracking and communication history
Intermediate ERP‑system experience (Epicor Profit 21 / P21 preferred)
Ability to manage multiple priorities in a fast‑paced environment
Professional, customer‑focused attitude with a problem‑solving mindset
Strong written and verbal communication skills with an emphasis on clarity and professionalism
Proven ability to manage multiple priorities while maintaining accuracy and follow‑through
ABOUT POWER/MATION With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. At Power/mation, our customer experience is built on accuracy, reliability, and strong relationships. Visit our website at www.powermation.com to learn more about our history and future.
#J-18808-Ljbffr