Member Service Representative I
Duck River Electric Membership Corporation, Sundance, WY, United States
Overview
Member Service Representative
Are you looking for a career with competitive pay, excellent benefits, and opportunities for professional growth? Do you want to be part of a team dedicated to serving others, with a strong focus on employee development and personal growth? If so, Powder River Energy Corp. (PRECorp), a member‑owned electric cooperative serving residential and commercial customers across five counties in northeast Wyoming, is accepting applications for a Member Service Representative at our Sundance office.
Responsibilities As a Member Service Representative (MSR), your role involves delivering prompt, efficient, and courteous service to PRECorp’s member‑owners. An MSR’s typical duties include responding to member calls, emails, and walk‑ins, assisting with inquiries about billing, payments, rates, and electric usage, and helping with payment arrangements, capital credit questions, and related processes.
Creating service orders for new services
Disconnections/retirements
Reconnections
Service transfers
Upgrades
Issues with security lights or equipment
Additionally, PRECorp’s MSRs provide members with information about special programs such as PREPay, Heat Rate, Net Metering, Budget Billing, and Time of Use Rate. These programs are detailed on the Powder River Energy Corporation website under the “Energy Center” tab.
PREPay
Heat Rate
Net Metering
Budget Billing
Time of Use Rate
MSRs are expected to maintain high standards of productivity, efficiency, quality, and professionalism in fulfilling the cooperative’s member service needs.
Qualifications Requires a high school education and a minimum of one to two years of general office experience with proficiency in Microsoft Word and Excel. Demonstrated written and verbal communication skills are critical, and bilingual communications are desired.
Application Instructions Application instructions are available on www.precorp.coop under the “Join the Team” tab and all application materials must be submitted through the website. Contact Deb Cooper in HR if you have questions at 800-442-3630. A cover letter and resume will be required as part of the application process. Position is open until filled. PRECorp is an EEOE and a Drug and Alcohol‑Free Workplace.
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Are you looking for a career with competitive pay, excellent benefits, and opportunities for professional growth? Do you want to be part of a team dedicated to serving others, with a strong focus on employee development and personal growth? If so, Powder River Energy Corp. (PRECorp), a member‑owned electric cooperative serving residential and commercial customers across five counties in northeast Wyoming, is accepting applications for a Member Service Representative at our Sundance office.
Responsibilities As a Member Service Representative (MSR), your role involves delivering prompt, efficient, and courteous service to PRECorp’s member‑owners. An MSR’s typical duties include responding to member calls, emails, and walk‑ins, assisting with inquiries about billing, payments, rates, and electric usage, and helping with payment arrangements, capital credit questions, and related processes.
Creating service orders for new services
Disconnections/retirements
Reconnections
Service transfers
Upgrades
Issues with security lights or equipment
Additionally, PRECorp’s MSRs provide members with information about special programs such as PREPay, Heat Rate, Net Metering, Budget Billing, and Time of Use Rate. These programs are detailed on the Powder River Energy Corporation website under the “Energy Center” tab.
PREPay
Heat Rate
Net Metering
Budget Billing
Time of Use Rate
MSRs are expected to maintain high standards of productivity, efficiency, quality, and professionalism in fulfilling the cooperative’s member service needs.
Qualifications Requires a high school education and a minimum of one to two years of general office experience with proficiency in Microsoft Word and Excel. Demonstrated written and verbal communication skills are critical, and bilingual communications are desired.
Application Instructions Application instructions are available on www.precorp.coop under the “Join the Team” tab and all application materials must be submitted through the website. Contact Deb Cooper in HR if you have questions at 800-442-3630. A cover letter and resume will be required as part of the application process. Position is open until filled. PRECorp is an EEOE and a Drug and Alcohol‑Free Workplace.
#J-18808-Ljbffr