Client Services & Community Outreach Leader
Touching Hearts of Sarasota & Charlotte County, Florida, NY, United States
Future Opening: Client Services & Community Outreach Manager
Bonus based on performance Free uniforms Opportunity for advancement Paid time off
About Us Touching Hearts at Home serves Sarasota and Charlotte Counties with compassionate, relationship-based, non-medical in-home care. We help seniors and adults remain safe, independent, and connected at home—through companionship, personal care support, dementia/Alzheimer’s support, post-hospital support, and daily living assistance.
Position Overview This is a hands-on leadership role combining
client services operations
with
community referral development . You’ll be the hub that keeps intake, onboarding, and scheduling moving—while building trusted relationships with local referral partners.
Responsibilities · Manage inbound leads: answer calls, qualify needs, schedule assessments, follow up · Coordinate client onboarding and start-of-care checklists · Coordinate caregiver onboarding readiness and documentation · Support scheduling and coverage (including call-outs and urgent fill needs) · Maintain CRM/referral database and weekly activity reporting · Build referral relationships (SNF/ALF/rehab/hospitals/physicians/geriatric care managers/elder law) · Represent the agency at community events and partner meetings
Qualifications · 2+ years in home care, hospice, home health, senior living, or healthcare outreach · Proven relationship-building and follow-up discipline · Strong phone skills and comfort with intake/conversion · Organized, checklist-driven, and calm under pressure · Valid driver’s license and reliable transportation (local travel)
Compensation & Benefits · Base salary: $50,000–$68,000 (DOE) · Performance bonus: per new client start + retention bonus · Mileage reimbursement for outreach · PTO + paid holidays (customize) · Growth opportunity as the agency scales
Why this role is different You’ll help build a high-quality agency from the ground up—where relationships, dignity, and reliability are the product. Compensation: $50,000.00 - $68,000.00 per year We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. Touching Hearts®️at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.
Thank you for considering a position with Touching Hearts
®️
at Home. Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made. All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office. Do you have experience working in home care, home health, healthcare, or senior services? * This role requires building relationships with referral sources such as hospitals, skilled nursing facilities, assisted living communities, and elder law professionals. Do you have experience with community outreach, healthcare marketing, or referral relationship building? * This position requires local travel throughout Sarasota and Charlotte Counties to meet referral partners and community organizations. Are you comfortable with regular in-person outreach and local travel? * U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file. Referral code from a current employee If no code provided, add their name instead. Slide 1 of 4: Company photo 1 Why Work for Touching Hearts?
Competitive Pay Paid Training 24/7 supportive office staff and caregiver mentoring program Flexible Hours I love working for Touching Hearts. This company I have told many people about. I feel appreciated and included as an employee. The owners of the company are wonderful. Workplace culture is diverse in the field. Lots of support to make your job with the company a success.
#J-18808-Ljbffr
Bonus based on performance Free uniforms Opportunity for advancement Paid time off
About Us Touching Hearts at Home serves Sarasota and Charlotte Counties with compassionate, relationship-based, non-medical in-home care. We help seniors and adults remain safe, independent, and connected at home—through companionship, personal care support, dementia/Alzheimer’s support, post-hospital support, and daily living assistance.
Position Overview This is a hands-on leadership role combining
client services operations
with
community referral development . You’ll be the hub that keeps intake, onboarding, and scheduling moving—while building trusted relationships with local referral partners.
Responsibilities · Manage inbound leads: answer calls, qualify needs, schedule assessments, follow up · Coordinate client onboarding and start-of-care checklists · Coordinate caregiver onboarding readiness and documentation · Support scheduling and coverage (including call-outs and urgent fill needs) · Maintain CRM/referral database and weekly activity reporting · Build referral relationships (SNF/ALF/rehab/hospitals/physicians/geriatric care managers/elder law) · Represent the agency at community events and partner meetings
Qualifications · 2+ years in home care, hospice, home health, senior living, or healthcare outreach · Proven relationship-building and follow-up discipline · Strong phone skills and comfort with intake/conversion · Organized, checklist-driven, and calm under pressure · Valid driver’s license and reliable transportation (local travel)
Compensation & Benefits · Base salary: $50,000–$68,000 (DOE) · Performance bonus: per new client start + retention bonus · Mileage reimbursement for outreach · PTO + paid holidays (customize) · Growth opportunity as the agency scales
Why this role is different You’ll help build a high-quality agency from the ground up—where relationships, dignity, and reliability are the product. Compensation: $50,000.00 - $68,000.00 per year We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. Touching Hearts®️at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.
Thank you for considering a position with Touching Hearts
®️
at Home. Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made. All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office. Do you have experience working in home care, home health, healthcare, or senior services? * This role requires building relationships with referral sources such as hospitals, skilled nursing facilities, assisted living communities, and elder law professionals. Do you have experience with community outreach, healthcare marketing, or referral relationship building? * This position requires local travel throughout Sarasota and Charlotte Counties to meet referral partners and community organizations. Are you comfortable with regular in-person outreach and local travel? * U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file. Referral code from a current employee If no code provided, add their name instead. Slide 1 of 4: Company photo 1 Why Work for Touching Hearts?
Competitive Pay Paid Training 24/7 supportive office staff and caregiver mentoring program Flexible Hours I love working for Touching Hearts. This company I have told many people about. I feel appreciated and included as an employee. The owners of the company are wonderful. Workplace culture is diverse in the field. Lots of support to make your job with the company a success.
#J-18808-Ljbffr