Client Services & Community Outreach Manager
Touching Hearts of Sarasota & Charlotte County, Sarasota, FL, United States
Client Services & Community Outreach Manager (Sarasota & Charlotte County)
Bonus based on performance
Free uniforms
Opportunity for advancement
Paid time off
About Us
Touching Hearts at Home serves Sarasota and Charlotte Counties with compassionate, relationship-based, non-medical in-home care. We help seniors and adults remain safe, independent, and connected at home—through companionship, personal care support, dementia/Alzheimer’s support, post-hospital support, and daily living assistance.
Position Overview
This is a hands‑on leadership role combining client services operations with community referral development. You’ll be the hub that keeps intake, onboarding, and scheduling moving—while building trusted relationships with local referral partners.
Responsibilities
Manage inbound leads: answer calls, qualify needs, schedule assessments, follow up
Coordinate client onboarding and start‑of‑care checklists
Coordinate caregiver onboarding readiness and documentation
Support scheduling and coverage (including call‑outs and urgent fill needs)
Maintain CRM/referral database and weekly activity reporting
Build referral relationships (SNF/ALF/rehab/hospitals/physicians/geriatric care managers/elder law)
Represent the agency at community events and partner meetings
Qualifications
2+ years in home care, hospice, home health, senior living, or healthcare outreach
Proven relationship-building and follow‑up discipline
Strong phone skills and comfort with intake/conversion
Organized, checklist‑driven, and calm under pressure
Valid driver’s license and reliable transportation (local travel)
Compensation & Benefits
Base salary: $50,000–$68,000 (DOE)
Performance bonus: per new client start + retention bonus
Mileage reimbursement for outreach
PTO + paid holidays (customize)
Growth opportunity as the agency scales
Why this role is different
You’ll help build a high‑quality agency from the ground up—where relationships, dignity, and reliability are the product.
Compensation
$50,000.00 - $68,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Touching Hearts at Home is a premier in‑home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in‑home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.
Thank you for considering a position with Touching Hearts at Home.
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Bonus based on performance
Free uniforms
Opportunity for advancement
Paid time off
About Us
Touching Hearts at Home serves Sarasota and Charlotte Counties with compassionate, relationship-based, non-medical in-home care. We help seniors and adults remain safe, independent, and connected at home—through companionship, personal care support, dementia/Alzheimer’s support, post-hospital support, and daily living assistance.
Position Overview
This is a hands‑on leadership role combining client services operations with community referral development. You’ll be the hub that keeps intake, onboarding, and scheduling moving—while building trusted relationships with local referral partners.
Responsibilities
Manage inbound leads: answer calls, qualify needs, schedule assessments, follow up
Coordinate client onboarding and start‑of‑care checklists
Coordinate caregiver onboarding readiness and documentation
Support scheduling and coverage (including call‑outs and urgent fill needs)
Maintain CRM/referral database and weekly activity reporting
Build referral relationships (SNF/ALF/rehab/hospitals/physicians/geriatric care managers/elder law)
Represent the agency at community events and partner meetings
Qualifications
2+ years in home care, hospice, home health, senior living, or healthcare outreach
Proven relationship-building and follow‑up discipline
Strong phone skills and comfort with intake/conversion
Organized, checklist‑driven, and calm under pressure
Valid driver’s license and reliable transportation (local travel)
Compensation & Benefits
Base salary: $50,000–$68,000 (DOE)
Performance bonus: per new client start + retention bonus
Mileage reimbursement for outreach
PTO + paid holidays (customize)
Growth opportunity as the agency scales
Why this role is different
You’ll help build a high‑quality agency from the ground up—where relationships, dignity, and reliability are the product.
Compensation
$50,000.00 - $68,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Touching Hearts at Home is a premier in‑home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in‑home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.
Thank you for considering a position with Touching Hearts at Home.
#J-18808-Ljbffr