Senior Director, Strategic Accounts / Universal
Aramark, Orlando, FL, United States
Title: Senior Director, Strategic Accounts / Universal
Requisition #: 642885
Location Orlando, FL, US, 32819
Job Description The Senior Director of Strategic Accounts is dedicated to managing the comprehensive business relationships with Universal, a key Avendra client. The Senior Director of Strategic Accounts strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Senior Director of Strategic Accounts works with the Vice President, Branded Hotel Account Management to design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.
Location: Universal, Orlando, FL.
Position Reports to Vice President, Branded Hotel Account Management
Compensation Data COMPENSATION: The salary range for this position is $115,000.00 to $241,500.00 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation .
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; have a complete understanding of the business points including contract terms, financial/legal obligations, and account profitability
Develop, implement, and track account plans, which accurately support the client’s business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
Conduct recurring Client business reviews
Facilitate communication on strategy, priorities, and initiatives to appropriate support organizations (Sourcing, Avendra Field Support, Customer Service, DEI/Sustainability Team, Q.A., Account Planning and Analysis and Avendra Leadership.
Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client’s behalf
Identify and measure results against objectives
Facilitate and manage product evaluations and product cuttings
Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested.
Measure results against objectives
Facilitate and manage optimization and rationalization savings reporting and opportunities
Establish and maintain relationships with manufacturers and distributors
Manage new park/property openings
Manage and conduct sourcing activities, independently and in coordination with Avendra Sourcing
Maintain high client account satisfaction with Avendra
Secondary Responsibilities
Educate – simplify the complexities of program participation while promoting Avendra’s overall value proposition
Primary Competencies
Taking Initiative
Problem Solving & Analytical Skills
Relationship Building
Organizational Acumen (P5)
Strategic Perspective (P5)
Championing Change (P5)
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Qualifications
Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
Ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
Excellent project management, communication and organizational skills
Intermediate Excel skills, proficient in PowerPoint presentation, strong analytical skills, and presentation skills
F&B and hospitiality knowledge required
Sourcing experience required
Overnight Travel Requirements. Type: All modes of transportation, percentage 25-50%, length: 1-2 nights
Years of Relevant Experience. 8-10 years of experience
Education Requirements. BS/BA in relevant field required. Master’s degree preferred
About Aramark Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .
#J-18808-Ljbffr
Requisition #: 642885
Location Orlando, FL, US, 32819
Job Description The Senior Director of Strategic Accounts is dedicated to managing the comprehensive business relationships with Universal, a key Avendra client. The Senior Director of Strategic Accounts strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Senior Director of Strategic Accounts works with the Vice President, Branded Hotel Account Management to design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.
Location: Universal, Orlando, FL.
Position Reports to Vice President, Branded Hotel Account Management
Compensation Data COMPENSATION: The salary range for this position is $115,000.00 to $241,500.00 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation .
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; have a complete understanding of the business points including contract terms, financial/legal obligations, and account profitability
Develop, implement, and track account plans, which accurately support the client’s business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
Conduct recurring Client business reviews
Facilitate communication on strategy, priorities, and initiatives to appropriate support organizations (Sourcing, Avendra Field Support, Customer Service, DEI/Sustainability Team, Q.A., Account Planning and Analysis and Avendra Leadership.
Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client’s behalf
Identify and measure results against objectives
Facilitate and manage product evaluations and product cuttings
Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested.
Measure results against objectives
Facilitate and manage optimization and rationalization savings reporting and opportunities
Establish and maintain relationships with manufacturers and distributors
Manage new park/property openings
Manage and conduct sourcing activities, independently and in coordination with Avendra Sourcing
Maintain high client account satisfaction with Avendra
Secondary Responsibilities
Educate – simplify the complexities of program participation while promoting Avendra’s overall value proposition
Primary Competencies
Taking Initiative
Problem Solving & Analytical Skills
Relationship Building
Organizational Acumen (P5)
Strategic Perspective (P5)
Championing Change (P5)
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Qualifications
Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
Ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
Excellent project management, communication and organizational skills
Intermediate Excel skills, proficient in PowerPoint presentation, strong analytical skills, and presentation skills
F&B and hospitiality knowledge required
Sourcing experience required
Overnight Travel Requirements. Type: All modes of transportation, percentage 25-50%, length: 1-2 nights
Years of Relevant Experience. 8-10 years of experience
Education Requirements. BS/BA in relevant field required. Master’s degree preferred
About Aramark Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .
#J-18808-Ljbffr