CRM Support Specialist (Salesforce)
SS&C, Jacksonville, FL, United States
Salentica, a division of SS&C Technologies, a world-leading provider of innovative, integrated CRM solutions for Wealth & Asset Management firms, is looking for an experienced individual to join our team in the role of Product Consultant.
We offer a range of scalable, cloud-based solutions that allow our customers unprecedented levels of integration with products like *Salentica Elements* on the Salesforce Lightning Platform *Salentica Engage* on the Microsoft Dynamics 365 Platform. * **Flexibility**: Hybrid Work Model and Business Casual Dress Code, including jeans* **Your Future:** 401k Matching Program, Professional Development Reimbursement* **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays* **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave* **Wide Ranging Perspectives:** Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees* **Training:** Hands-On, Team-Customized, including SS&C University* **Extra Perks:** Discounts on fitness clubs, travel and more!We are looking for an experienced individual to join our team in the role of CRM Support Specialist with a focus on Salesforce CRM on the Lightening Experience + Salentica Elements. You must be an ambitious, self-motivated problem solver to join our Support team.
The successful candidate will be a conscientious worker with a record of success, who has demonstrated they can work collaboratively with others within the organization and with our clients:Acquire and maintain on-going knowledge and expertise of Salentica Elements + SalesforceFacilitate creation of knowledge base articles for internal and external consumption Salesforce CRM or similar CRM experience highly desired Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations Outstanding customer service skills, organization, and time management Excellent oral and written English communication skills Detail oriented and organized with the ability to manage multiple client incidents simultaneouslyExperience in a structured technical support environment preferred Salesforce Certification and/or Wealth Management experience an asset, but not required 2-3 years’ experience in a structured technical support environment preferred. Proven ability in working in a fast-paced customer service/support environment Strong analytical and problem-solving skills Outstanding English communication skills; both oral and written #J-18808-Ljbffr
We offer a range of scalable, cloud-based solutions that allow our customers unprecedented levels of integration with products like *Salentica Elements* on the Salesforce Lightning Platform *Salentica Engage* on the Microsoft Dynamics 365 Platform. * **Flexibility**: Hybrid Work Model and Business Casual Dress Code, including jeans* **Your Future:** 401k Matching Program, Professional Development Reimbursement* **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays* **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave* **Wide Ranging Perspectives:** Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees* **Training:** Hands-On, Team-Customized, including SS&C University* **Extra Perks:** Discounts on fitness clubs, travel and more!We are looking for an experienced individual to join our team in the role of CRM Support Specialist with a focus on Salesforce CRM on the Lightening Experience + Salentica Elements. You must be an ambitious, self-motivated problem solver to join our Support team.
The successful candidate will be a conscientious worker with a record of success, who has demonstrated they can work collaboratively with others within the organization and with our clients:Acquire and maintain on-going knowledge and expertise of Salentica Elements + SalesforceFacilitate creation of knowledge base articles for internal and external consumption Salesforce CRM or similar CRM experience highly desired Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations Outstanding customer service skills, organization, and time management Excellent oral and written English communication skills Detail oriented and organized with the ability to manage multiple client incidents simultaneouslyExperience in a structured technical support environment preferred Salesforce Certification and/or Wealth Management experience an asset, but not required 2-3 years’ experience in a structured technical support environment preferred. Proven ability in working in a fast-paced customer service/support environment Strong analytical and problem-solving skills Outstanding English communication skills; both oral and written #J-18808-Ljbffr