CRM Support Specialist (Salesforce)
CareerArc, Jacksonville, FL, United States
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description Locations: Jacksonville, FL | Hybrid
Get To Know The Team Salentica, a division of SS&C Technologies, a world-leading provider of innovative, integrated CRM solutions for Wealth & Asset Management firms, is looking for an experienced individual to join our team in the role of Product Consultant.
Why You Will Love It Here!
Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future:
401k Matching Program, Professional Development Reimbursement
Work/Life Balance:
Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing:
Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives:
Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training:
Hands-On, Team-Customized, including SS&C University
Extra Perks:
Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Provide business and technical support for our customers and internal staff on Salentica Elements (Salesforce)
Manage support incidents using our client portal and incident management processes to exceed client expectations and service level agreements
Escalate product issues with development team, relationship managers, and external support as needed
Acquire and maintain on-going knowledge and expertise of Salentica Elements + Salesforce
Facilitate creation of knowledge base articles for internal and external consumption
Provide guidance and expertise to clients on industry best practices during client calls and virtual/in-person workshops
What You Will Bring:
Salesforce CRM or similar CRM experience highly desired
Bachelor's/Associate's Degree (in an IT or related field is highly desirable but not required)
Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
Outstanding customer service skills, organization, and time management
Excellent oral and written English communication skills
Self-motivator; use available resources to grasp concepts quickly with minimal supervision, take ownership of problems and follow them through to completion
Detail oriented and organized with the ability to manage multiple client incidents simultaneously
Experience in a structured technical support environment preferred
Salesforce Certification and/or Wealth Management experience an asset, but not required
2-3 years' experience in a structured technical support environment preferred.
What will set you apart?
Proven ability in working in a fast-paced customer service/support environment
Ambition and self-motivation
Strong analytical and problem-solving skills
Outstanding English communication skills; both oral and written
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.
#LI-MB3
#CA-MB
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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Job Description Locations: Jacksonville, FL | Hybrid
Get To Know The Team Salentica, a division of SS&C Technologies, a world-leading provider of innovative, integrated CRM solutions for Wealth & Asset Management firms, is looking for an experienced individual to join our team in the role of Product Consultant.
Why You Will Love It Here!
Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future:
401k Matching Program, Professional Development Reimbursement
Work/Life Balance:
Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing:
Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives:
Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training:
Hands-On, Team-Customized, including SS&C University
Extra Perks:
Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Provide business and technical support for our customers and internal staff on Salentica Elements (Salesforce)
Manage support incidents using our client portal and incident management processes to exceed client expectations and service level agreements
Escalate product issues with development team, relationship managers, and external support as needed
Acquire and maintain on-going knowledge and expertise of Salentica Elements + Salesforce
Facilitate creation of knowledge base articles for internal and external consumption
Provide guidance and expertise to clients on industry best practices during client calls and virtual/in-person workshops
What You Will Bring:
Salesforce CRM or similar CRM experience highly desired
Bachelor's/Associate's Degree (in an IT or related field is highly desirable but not required)
Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
Outstanding customer service skills, organization, and time management
Excellent oral and written English communication skills
Self-motivator; use available resources to grasp concepts quickly with minimal supervision, take ownership of problems and follow them through to completion
Detail oriented and organized with the ability to manage multiple client incidents simultaneously
Experience in a structured technical support environment preferred
Salesforce Certification and/or Wealth Management experience an asset, but not required
2-3 years' experience in a structured technical support environment preferred.
What will set you apart?
Proven ability in working in a fast-paced customer service/support environment
Ambition and self-motivation
Strong analytical and problem-solving skills
Outstanding English communication skills; both oral and written
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.
#LI-MB3
#CA-MB
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
#J-18808-Ljbffr