Mutuel Teller IHRC Only
Caesars Entertainment, Shelbyville, IN, United States
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission : “Create the Extraordinary”
Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values : “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary
Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy. How You Will Create the Extraordinary
Ensure customer bets are placed correctly Cash/Cancel tickets as requested by customer Draw or skim money as needed Provide customers with a list of scratches for tracks or results for races Understand pari-mutuel wagering including: reading tickets sold, tote keyboard and basic racing terminology Responsible for balancing drawer at the end of shift reporting all shortages to manager Resolve customer complaints regarding race sales and service Provide customer service regarding Horseshoe Indianapolis facility What You Will Need
High school diploma or GED required. Experience in customer service and banking/money handling preferred. Must possess strong communication skills, be flexible and detail oriented. Ability to read and write; basic computer knowledge; mathematical skills; knowledge of horse racing terms, betting and programs. Must possess good interpersonal skills. Be available to work various shifts, weekends and holidays. Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License. Additional Requirements
Must have an outgoing, energetic and enthusiastic attitude. Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting. Must be able to lift up to 30 pounds. Responsible for fostering a fun environment. Responsible for being gracious to all guests and coworkers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Job Info
Job Identification 81730 Job Category Casino Job Schedule Part time Locations Horseshoe Indianapolis (On‑site)
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Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy. How You Will Create the Extraordinary
Ensure customer bets are placed correctly Cash/Cancel tickets as requested by customer Draw or skim money as needed Provide customers with a list of scratches for tracks or results for races Understand pari-mutuel wagering including: reading tickets sold, tote keyboard and basic racing terminology Responsible for balancing drawer at the end of shift reporting all shortages to manager Resolve customer complaints regarding race sales and service Provide customer service regarding Horseshoe Indianapolis facility What You Will Need
High school diploma or GED required. Experience in customer service and banking/money handling preferred. Must possess strong communication skills, be flexible and detail oriented. Ability to read and write; basic computer knowledge; mathematical skills; knowledge of horse racing terms, betting and programs. Must possess good interpersonal skills. Be available to work various shifts, weekends and holidays. Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License. Additional Requirements
Must have an outgoing, energetic and enthusiastic attitude. Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting. Must be able to lift up to 30 pounds. Responsible for fostering a fun environment. Responsible for being gracious to all guests and coworkers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Job Info
Job Identification 81730 Job Category Casino Job Schedule Part time Locations Horseshoe Indianapolis (On‑site)
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