Help Desk Analyst
Sacred Heart University, Fairfield, CT, United States
Professional Technology Integration, Inc.
Recruitment began on February 23, 2026
and the job listing Expires on March 26, 2026
Position:
Help Desk Analyst (Ref: 18140)
Location:
Harrisburg, PA 17104 USA
Duration:
4 Months 5 Days – Contract
Openings:
2
Deadline:
02/27/2026
Pay Rate:
$21.11/hr.
Description **In-person interviews **100% onsite (Telework on Fridays) **Local Candidates
We are seeking a Help Desk Analyst for a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful.
Roles
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and elevate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution
Follow quality standards, and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware and systems
Excellent communication skills and telephone manner.
Excellent organizational skills
Incident Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
IT Service Desk and/or Call Center experience required.
Required / Desired Skills
IT Service Desk and/or Call Center experience (Required 1 Years)
Experience with call tracking and ticketing software (Required 1 Years)
Attentive to details and ability to be resourceful (using supplied documentation) (Required 1 Years)
Ability to support users with limited knowledge of computers, software, hardware and systems (Required 1 Years)
Above average communication skills and telephone manner. (Required 1 Years)
Basic User & Security Group Active Directory administration (Required 1 Years)
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 (Required 1 Years)
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) (Required 1 Years)
Excellent organizational skills (Required 1 Years)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service (Required 1 Years)
#J-18808-Ljbffr
and the job listing Expires on March 26, 2026
Position:
Help Desk Analyst (Ref: 18140)
Location:
Harrisburg, PA 17104 USA
Duration:
4 Months 5 Days – Contract
Openings:
2
Deadline:
02/27/2026
Pay Rate:
$21.11/hr.
Description **In-person interviews **100% onsite (Telework on Fridays) **Local Candidates
We are seeking a Help Desk Analyst for a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful.
Roles
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and elevate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution
Follow quality standards, and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware and systems
Excellent communication skills and telephone manner.
Excellent organizational skills
Incident Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
IT Service Desk and/or Call Center experience required.
Required / Desired Skills
IT Service Desk and/or Call Center experience (Required 1 Years)
Experience with call tracking and ticketing software (Required 1 Years)
Attentive to details and ability to be resourceful (using supplied documentation) (Required 1 Years)
Ability to support users with limited knowledge of computers, software, hardware and systems (Required 1 Years)
Above average communication skills and telephone manner. (Required 1 Years)
Basic User & Security Group Active Directory administration (Required 1 Years)
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 (Required 1 Years)
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) (Required 1 Years)
Excellent organizational skills (Required 1 Years)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service (Required 1 Years)
#J-18808-Ljbffr