Customer Support Representative
HelloGov AI, LLC., Miami, FL, United States
HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.
Make 200 direct outbound calls daily to customers
Guide customers through passport applications
Deescalate customer concerns with professionalism and efficiency
Drive customer retention and prevent cancellations or refunds
Provide customer feedback to improve services and processes
Qualifications
1+ years of experience delivering exceptional customer service in a fast-paced environment
Proven de-escalation skills and ability to manage high call volume
Strong verbal communication and problem-solving ability
Experience with CRM or customer-facing tools (training provided)
Highly organized, punctual, and self-directed
Positive, team-oriented attitude with a results-driven mindset
Bachelor's degree preferred
Must be legally authorized to work in the U.S. (background check required)
$50,000/year
Parking pass provided
Complimentary breakfast and snacks
Aetna Medical, Vision, Dental & Life Insurance
10 PTO days + most federal holidays
Growth opportunities within a fast-scaling startup
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
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The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.
Make 200 direct outbound calls daily to customers
Guide customers through passport applications
Deescalate customer concerns with professionalism and efficiency
Drive customer retention and prevent cancellations or refunds
Provide customer feedback to improve services and processes
Qualifications
1+ years of experience delivering exceptional customer service in a fast-paced environment
Proven de-escalation skills and ability to manage high call volume
Strong verbal communication and problem-solving ability
Experience with CRM or customer-facing tools (training provided)
Highly organized, punctual, and self-directed
Positive, team-oriented attitude with a results-driven mindset
Bachelor's degree preferred
Must be legally authorized to work in the U.S. (background check required)
$50,000/year
Parking pass provided
Complimentary breakfast and snacks
Aetna Medical, Vision, Dental & Life Insurance
10 PTO days + most federal holidays
Growth opportunities within a fast-scaling startup
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
#J-18808-Ljbffr