Director- Program Management- MSHS

Job Description

The Director is responsible for the direction and management responsibility over business and operational activities of the assigned department, medical care unit or division.

Reporting to the Vice President, Program Management, the Program Manager supports the Strategic Program Office by driving the day‑day execution of enterprise programs enterprise programs that advance Mount Sinai’s tripartite mission of clinical excellence, research innovation, and education, spanning clinical, operational, financial, academic, and technology domains.” The Program Manager provides structure, discipline, and coordination across program workstreams and is a key driver of enterprise transformation. This role works as a central coordinator between project managers, workstream leads, and executive sponsors to support large scale programs. The Program Manager is responsible for tracking/reporting progress, identifying and addressing dependencies, facilitating governance, and standardizing processes to assist projects in delivering measurable outcomes aligned with enterprise priorities.

Responsibilities

Program Management & Coordination

• Lead the daily coordination of complex, multi‑year programs involving key business domains such as clinical, operational, and financial.

• Partner with clinical, research, and academic leadership to ensure program alignment with institutional priorities across patient care, corporate services, research, graduate medical education, and faculty development.

• Coordinate work across project teams and workstreams, including external consultancies, aligning timelines, resolving conflicts, and managing interdependencies across projects.

• Identify risks and issues in a timely fashion, identify proper escalation channels, and follow‑through on risk mitigation.

• Lead regular program meetings to gather real‑time status, surface risks and issues, and drive resolution across projects.

• Evaluate project plans and provide actionable feedback to ensure consistent quality, appropriate level of detail, and alignment with strategic program office standards.

• Partner with finance and operations counterparts to obtain appropriate financial benefit tracking along with operational KPIs and leading indicators.

Governance, Executive Engagement and Impact Measurement

• Establish and manage program governance structures, including steering committees and decision forums.

• Create monthly dashboards that clearly communicate program status, risks, dependencies, and progress to executive and C‑suite leadership.

• Deliver clear, executive‑ready presentations to senior leaders and C‑Suite stakeholders, translating complex program details into concise insights that support strategic decision‑making and key issue resolution.

• Gain significant exposure to senior leadership through high‑visibility initiatives, with a demonstrated path for strong performers to matriculate into operational leadership roles within the organization.

• Define, track, and report program‑specific success metrics aligned to enterprise strategic goals, including clinical quality outcomes, research productivity indicators, educational performance metrics, financial impact, and operational efficiency.

• Support post‑implementation reviews to evaluate sustained performance and institutional impact.

Program Management Team Development

• Review change management plans to promote sustainable, adoptable change in operational workflows.

• Partner with operational leaders to transition program output into long‑term ownership and accountability.

• Assist with the development and application of program management playbooks, tools, and standards to drive consistent planning, tracking, and reporting across programs.

• Oversee and mentor junior program managers on large, multi‑workstream initiatives, ensuring high‑quality execution, consistent standards, and effective professional development.

Qualifications

• Bachelor’s degree required; master’s degree preferred (healthcare, business, or related field).

• 6+ years of work experience including 3+ years of direct project / program management experience in a health care setting.

• Prior experience working in a management consulting environment preferred.

• Demonstrated success leading large, cross‑functional programs.

• Strong understanding of healthcare operations, clinical workflows, and technology needs across health systems.

• Exceptional communication, facilitation, and relationship‑building skills.

• Proven ability to apply and improve structured methodologies and frameworks.

• Experience with enterprise project management tools and practices (i.e., Microsoft Project).

Company Information

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high‑quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint‑venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report’s Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140,000 - $230,000 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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