Admissions Representative
Good Shepherd Rehabilitation, Center Valley, PA, United States
ESSENTIAL FUNCTIONS
Serves as the primary point of contact for completing admission paperwork with patients and families.
COMPLETES ADMISSION FOLLOW UPS
By following up with patients the next business day and completing admission paperwork with patient and or family via face to face [Good Shepherd Center Valley (GSCV)] or by phone [Good Shepherd Inpatient Pediatrics (GSIP), Good Shepherd Specialty Hospital) GSSH)], as appropriate.
By answering any questions related to admission paperwork and insurance information.
Prepares and uploads admission follow up documents and upload in patients file in Cerner.
Responsible for accurately performing all functions of patient admissions, which includes but is not limited to, reviewing demographic information with patients, completing appropriate forms, and copying insurance cards and photo ID when appropriate.
ASSISTS ADMISSIONS DEARTMENT WITH OTHER DUTIES AS ASSIGNED
Coordinating dialysis transportation for incoming admissions.
Greeting new admissions upon arrival.
Cross training on other admission department nee4ds, including but not limited to insurance benefits & pre-authorizations, census management and other duties as assigned.
TOURS
Serve as the primary point of contact for GSCV tours as needed both scheduled and unscheduled.
Will be available to assist speaking with potential patients, patient family members, and/or other referral sources,
CONTRIBUTES TO A POSITIVE WORK ENVIRONMENT
By demonstrating respect through words and deeds
By accepting ownership of, and learning from, mistakes
By following HIPAA and privacy guidelines
By striving to meet and/or exceed customer expectations
By responding to concerns of customers in a timely and effective manner
CONTRIBUTES TO TEAM EFFORT
By efficiently and accurately completing job duties and responsibilities
By taking initiative to promptly relay messages and share information
By promptly responding to requests for assistance
By taking initiative to offer help when able
By making unique contribution toward meeting and/or exceeding Press Ganey goals
By providing coverage in to other areas of the Admissions team as necessary
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma required
Associate's Degree preferred
Work Experience
Previous experience in a health care related role preferred
1-3 years in healthcare role preferred.
5+ years of customer service strongly preferred
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Serves as the primary point of contact for completing admission paperwork with patients and families.
COMPLETES ADMISSION FOLLOW UPS
By following up with patients the next business day and completing admission paperwork with patient and or family via face to face [Good Shepherd Center Valley (GSCV)] or by phone [Good Shepherd Inpatient Pediatrics (GSIP), Good Shepherd Specialty Hospital) GSSH)], as appropriate.
By answering any questions related to admission paperwork and insurance information.
Prepares and uploads admission follow up documents and upload in patients file in Cerner.
Responsible for accurately performing all functions of patient admissions, which includes but is not limited to, reviewing demographic information with patients, completing appropriate forms, and copying insurance cards and photo ID when appropriate.
ASSISTS ADMISSIONS DEARTMENT WITH OTHER DUTIES AS ASSIGNED
Coordinating dialysis transportation for incoming admissions.
Greeting new admissions upon arrival.
Cross training on other admission department nee4ds, including but not limited to insurance benefits & pre-authorizations, census management and other duties as assigned.
TOURS
Serve as the primary point of contact for GSCV tours as needed both scheduled and unscheduled.
Will be available to assist speaking with potential patients, patient family members, and/or other referral sources,
CONTRIBUTES TO A POSITIVE WORK ENVIRONMENT
By demonstrating respect through words and deeds
By accepting ownership of, and learning from, mistakes
By following HIPAA and privacy guidelines
By striving to meet and/or exceed customer expectations
By responding to concerns of customers in a timely and effective manner
CONTRIBUTES TO TEAM EFFORT
By efficiently and accurately completing job duties and responsibilities
By taking initiative to promptly relay messages and share information
By promptly responding to requests for assistance
By taking initiative to offer help when able
By making unique contribution toward meeting and/or exceeding Press Ganey goals
By providing coverage in to other areas of the Admissions team as necessary
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma required
Associate's Degree preferred
Work Experience
Previous experience in a health care related role preferred
1-3 years in healthcare role preferred.
5+ years of customer service strongly preferred
#J-18808-Ljbffr