Member & Outreach Community Coordinator
Center for Better Aging, Chicago, IL, United States
Description
At the Center for Better Aging (CBA), our mission is to improve the quality of life for older adults and strengthen the communities we serve. We provide compassionate aging services, support, and resources that help individuals live healthier and safer lives.
CBA is a diverse, mission-driven team of professionals who value collaboration, innovation, and dignity for all. We foster a supportive work environment that encourages new ideas, growth, and work‑life balance. We’re a growing nonprofit—and we’re looking for people who want to grow with us. This role blends community outreach with member acquisition, requiring someone who is comfortable with both mission‑drive engagement and meeting conversion goals. Employees at CBA are encouraged to take on new challenges, develop leadership skills, and pursue professional development opportunities that help advance their careers within the organization.
Key Areas of Responsibility Member Acquisition
Meet or exceed monthly and quarterly member acquisition goals.
Conduct targeted outreach in high‑potential communities to generate leads and drive enrollments.
Manage the full conversion process from lead capture to active membership.
Develop and maintain a pipeline of prospects using Salesforce.
Community Engagement and Partnerships
Represent CBA at community events, fairs, and partner activations.
Apply cultural humility and community‑informed practices to engage, educate, and enroll members from diverse racial, cultural, linguistic, and socioeconomic backgrounds.
Build strong relationships with community leaders, businesses, and referral sources.
Identify and cultivate strategic partnership opportunities to enhance lead flow.
Ability to follow all applicable compliance guidelines related to member enrollment and community outreach.
Event Coordination
Plan, coordinate, and execute community‑based events designed to increase awareness and drive acquisition.
Assess event performance to optimize strategies for maximum lead conversion.
Community‑Focused
Develop and execute territory plans to build relationships with priority communities. Engage leads via phone, in‑person events, and digital channels to convert them to members.
Conduct presentations and one‑on‑one consultations to clearly communicate CBA’s value proposition.
Reporting and Performance Tracking
Maintain accurate and timely reporting of outreach activities, leads, and conversions in Salesforce.
Analyze performance data to adjust strategies and improve results.
Performance Metrics
Member acquisition volume and conversion rate
Lead‑to‑member conversion efficiency
Event ROI and engagement impact
Partner and community relationship development
Other duties as assigned
Qualifications Education and Experience
High school diploma or GED required
Bachelor’s degree preferred
2+ years of direct sales, member acquisition, or business development experience, preferably in healthcare, insurance, or community‑based services
Skills & Competencies
Proven track record of meeting and exceeding sales targets
Strong communication, persuasion, and interpersonal skills
Ability to work flexible hours, including evenings and weekends
Reliable transportation and willingness to travel within assigned territory
Experience in Medicare/Medicaid, managed care organizations, or patient enrollment
Event coordination and community marketing experience
Familiarity with social determinants of health and health equity principles
Physical Requirements
Ability to travel extensively—approximately 60–80% of the workweek—throughout the Greater South Side of Chicago and assigned territories to support community outreach, partner engagements, and event activities.
Reliable transportation and a valid driver’s license (if driving is required)
Ability to stand, walk, and work outdoors for extended periods during events and community activities
Ability to lift, carry, transport, load, and unload outreach materials and event equipment up to 30 pounds
Ability to set up and break down event booths, including bending, reaching, kneeling, and performing light physical setup tasks
Ability to sit for extended periods when entering data, preparing reports, or conducting follow‑up outreach via phone and computer
Comfortable using standard office and mobile technology, including laptops, tablets, smartphones, and CRM systems
Is this You? You thrive in community‑facing, fast‑paced environments and enjoy building meaningful relationships that connect people to resources and opportunities. You are a strong communicator who engages effectively with diverse communities, partners, and stakeholders while expanding awareness of the organization’s programs and services. Highly organized and proactive, you manage multiple outreach efforts while maintaining professionalism and attention to detail.
You collaborate well across teams—including Programs, HR, Finance, and Executive Leadership—to ensure outreach efforts align with organizational goals, and you are always ready to take initiative, represent the organization in the community, and lead new engagement opportunities. If this sounds like you, CBA would love to have you on our team!
The Member & Outreach Community Coordinator is the face of CBA in the community, responsible for driving member acquisition, conversion, and retention through targeted engagement, lead generation, and event execution. This role combines high‑energy field outreach with relationship‑building, requiring someone who can consistently meet and exceed membership growth goals.
This is a hands‑on, results‑driven position for professionals who thrive in fast‑paced environments and enjoy turning prospects into active members. In addition to the base salary, this role is eligible for a monthly performance bonus of up to $1,250 based on meeting lead and acquisition metrics.
Why CBA? CBA pay and benefits are generous! Benefits include:
BCBS medical and dental insurance
Principal vision insurance
Short‑ and long‑term disability insurance
Professional development opportunities
Nine paid holidays plus we are closed between Christmas through New Year’s Day
Hybrid office setting
Paid time off
403B Plan
Excellent technology and IT support
CBA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability or genetics.
How to Apply? To apply, submit a cover letter describing your interest and experience along with your resume to joinourteam@centerforbetteraging.org
#J-18808-Ljbffr
CBA is a diverse, mission-driven team of professionals who value collaboration, innovation, and dignity for all. We foster a supportive work environment that encourages new ideas, growth, and work‑life balance. We’re a growing nonprofit—and we’re looking for people who want to grow with us. This role blends community outreach with member acquisition, requiring someone who is comfortable with both mission‑drive engagement and meeting conversion goals. Employees at CBA are encouraged to take on new challenges, develop leadership skills, and pursue professional development opportunities that help advance their careers within the organization.
Key Areas of Responsibility Member Acquisition
Meet or exceed monthly and quarterly member acquisition goals.
Conduct targeted outreach in high‑potential communities to generate leads and drive enrollments.
Manage the full conversion process from lead capture to active membership.
Develop and maintain a pipeline of prospects using Salesforce.
Community Engagement and Partnerships
Represent CBA at community events, fairs, and partner activations.
Apply cultural humility and community‑informed practices to engage, educate, and enroll members from diverse racial, cultural, linguistic, and socioeconomic backgrounds.
Build strong relationships with community leaders, businesses, and referral sources.
Identify and cultivate strategic partnership opportunities to enhance lead flow.
Ability to follow all applicable compliance guidelines related to member enrollment and community outreach.
Event Coordination
Plan, coordinate, and execute community‑based events designed to increase awareness and drive acquisition.
Assess event performance to optimize strategies for maximum lead conversion.
Community‑Focused
Develop and execute territory plans to build relationships with priority communities. Engage leads via phone, in‑person events, and digital channels to convert them to members.
Conduct presentations and one‑on‑one consultations to clearly communicate CBA’s value proposition.
Reporting and Performance Tracking
Maintain accurate and timely reporting of outreach activities, leads, and conversions in Salesforce.
Analyze performance data to adjust strategies and improve results.
Performance Metrics
Member acquisition volume and conversion rate
Lead‑to‑member conversion efficiency
Event ROI and engagement impact
Partner and community relationship development
Other duties as assigned
Qualifications Education and Experience
High school diploma or GED required
Bachelor’s degree preferred
2+ years of direct sales, member acquisition, or business development experience, preferably in healthcare, insurance, or community‑based services
Skills & Competencies
Proven track record of meeting and exceeding sales targets
Strong communication, persuasion, and interpersonal skills
Ability to work flexible hours, including evenings and weekends
Reliable transportation and willingness to travel within assigned territory
Experience in Medicare/Medicaid, managed care organizations, or patient enrollment
Event coordination and community marketing experience
Familiarity with social determinants of health and health equity principles
Physical Requirements
Ability to travel extensively—approximately 60–80% of the workweek—throughout the Greater South Side of Chicago and assigned territories to support community outreach, partner engagements, and event activities.
Reliable transportation and a valid driver’s license (if driving is required)
Ability to stand, walk, and work outdoors for extended periods during events and community activities
Ability to lift, carry, transport, load, and unload outreach materials and event equipment up to 30 pounds
Ability to set up and break down event booths, including bending, reaching, kneeling, and performing light physical setup tasks
Ability to sit for extended periods when entering data, preparing reports, or conducting follow‑up outreach via phone and computer
Comfortable using standard office and mobile technology, including laptops, tablets, smartphones, and CRM systems
Is this You? You thrive in community‑facing, fast‑paced environments and enjoy building meaningful relationships that connect people to resources and opportunities. You are a strong communicator who engages effectively with diverse communities, partners, and stakeholders while expanding awareness of the organization’s programs and services. Highly organized and proactive, you manage multiple outreach efforts while maintaining professionalism and attention to detail.
You collaborate well across teams—including Programs, HR, Finance, and Executive Leadership—to ensure outreach efforts align with organizational goals, and you are always ready to take initiative, represent the organization in the community, and lead new engagement opportunities. If this sounds like you, CBA would love to have you on our team!
The Member & Outreach Community Coordinator is the face of CBA in the community, responsible for driving member acquisition, conversion, and retention through targeted engagement, lead generation, and event execution. This role combines high‑energy field outreach with relationship‑building, requiring someone who can consistently meet and exceed membership growth goals.
This is a hands‑on, results‑driven position for professionals who thrive in fast‑paced environments and enjoy turning prospects into active members. In addition to the base salary, this role is eligible for a monthly performance bonus of up to $1,250 based on meeting lead and acquisition metrics.
Why CBA? CBA pay and benefits are generous! Benefits include:
BCBS medical and dental insurance
Principal vision insurance
Short‑ and long‑term disability insurance
Professional development opportunities
Nine paid holidays plus we are closed between Christmas through New Year’s Day
Hybrid office setting
Paid time off
403B Plan
Excellent technology and IT support
CBA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability or genetics.
How to Apply? To apply, submit a cover letter describing your interest and experience along with your resume to joinourteam@centerforbetteraging.org
#J-18808-Ljbffr