Global Manager - Digital Business Integrations - Freight Forwarding
DP World, Staten Island, NY, United States
Job Description
The Global Manager - Digital Business Integrations is responsible for driving digital transformation and carrier/vendor integration strategies within Global Freight Forwarding, with a focus on Air Freight and Ocean Freight services. This role serves as the primary bridge between ocean and air carriers, technology providers, and internal operations, leading the implementation of digital solutions and system integrations that enhance operational efficiency and service quality. The position holder leverages deep industry expertise and an extensive network within the freight technology ecosystem to evaluate, implement, and optimize digital platforms while establishing seamless connectivity with carrier systems. This role is critical to modernizing freight forwarding operations and positioning the organization at the forefront of logistics digitalization.
Job Purpose The Global Manager - Digital Business Integrations is responsible for driving digital transformation and carrier/vendor integration strategies within Global Freight Forwarding, with a focus on Air Freight and Ocean Freight services. This role serves as the primary bridge between ocean and air carriers, technology providers, and internal operations, leading the implementation of digital solutions and system integrations that enhance operational efficiency and service quality. The position holder leverages deep industry expertise and an extensive network within the freight technology ecosystem to evaluate, implement, and optimize digital platforms while establishing seamless connectivity with carrier systems. This role is critical to modernizing freight forwarding operations and positioning the organization at the forefront of logistics digitalization.
Key Accountabilities Digital Transformation & System Integration
Lead end-to-end implementation of freight digital solutions, including eBooking Software, Sailing Schedule Systems, Track & Trace platforms, Global Rate Management tools, and Allocation Management systems
Evaluate, select, and implement emerging technologies and software solutions (EBL, eAWB, API integrations)
Manage digital project roadmaps and ensure the successful delivery of technology initiatives
Establish governance frameworks for system standards, data quality, and digital processes
Carrier and Vendor Systems Integration & Connectivity
Establish and maintain direct system integrations with ocean carriers for LCL and FCL services
Lead API connectivity projects and EDI implementations with carrier and vendor platforms
Coordinate technical requirements and specifications with carrier/vendor IT teams and DPW IT teams
Build and leverage an extensive network within the freight technology ecosystem
Partner with freight forwarding IT tech companies to identify innovative solutions
Troubleshoot integration issues and ensure seamless data flow between systems
Monitor carrier system performance and drive continuous improvement
Strategic Leadership & Governance
Develop digital and integration strategies aligned with long-term organizational objectives
Serve as "Bridge Head" for freight technology and digitalization initiatives
Lead market intelligence activities on technology trends and carrier capabilities
Establish and maintain governance frameworks for air and ocean freight digital standards
Champion innovation and technology adoption across the organization
Carrier & Vendor Relations & Technical Partnership
Build and maintain strategic relationships with carriers and other vendors focused on technical integration and digital capabilities
Collaborate with Carrier/Vendor IT and product teams on integration roadmaps and feature development
Negotiate technical agreements and service level agreements for system connectivity
Participate in Carrier user groups and industry technology forums
Influence Carrier digital product development based on operational needs
Systems & Digital Innovation
Manage relationships with software vendors and technology service providers
Coordinate with IT departments on infrastructure requirements and cybersecurity protocols
Lead user acceptance testing and change management for system implementations
Develop training materials and documentation for new digital tools
Monitor system performance, uptime, and user adoption metrics
Collaboration
Cross-Functional Collaboration: Work with global, regional, and cross-functional teams to ensure consistent processes and standards.
Stakeholder Engagement: Engage with stakeholders to gather input and feedback for system and training enhancements.
Ambassador Role: Promote and demonstrate positive behaviours in harmony with DP World’s principles, values, and culture. Ensure the highest level of safety in all activities and follow DP World’s Code of Conduct and Ethics policies.
Additional Duties: Perform other related duties as assigned.
Qualifications, Skills and Experience
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, International Trade, or related field
Master's degree preferred
Minimum 10 years of progressive experience in global freight forwarding
Extensive experience in digital transformation and system implementation projects within logistics
Proven track record of successful business integration projects and API connectivity implementationsExperience managing high-volume operations with technology-enabled processes
Background in working with freight technology vendors and software companies
Demonstrated success in building and leveraging networks within the freight tech ecosystem
Experience working at an executive or senior management level on strategic technology initiatives
Technical Skills
Deep expertise in ocean freight systems architecture and integration technologies (APIs, EDI, webhooks)
Proficiency with TMS platforms, carrier portal systems, and freight forwarding software
Strong understanding of data structures, system interfaces, and middleware solutions
Knowledge of international shipping regulations and compliance requirements
Advanced analytical skills with experience in business intelligence and reporting tools
Familiarity with cloud platforms, SaaS solutions, and enterprise software
Understanding of cybersecurity principles and data protection regulations
Project management expertise in Agile/Scrum methodologies for technology implementations
About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
#J-18808-Ljbffr
Job Purpose The Global Manager - Digital Business Integrations is responsible for driving digital transformation and carrier/vendor integration strategies within Global Freight Forwarding, with a focus on Air Freight and Ocean Freight services. This role serves as the primary bridge between ocean and air carriers, technology providers, and internal operations, leading the implementation of digital solutions and system integrations that enhance operational efficiency and service quality. The position holder leverages deep industry expertise and an extensive network within the freight technology ecosystem to evaluate, implement, and optimize digital platforms while establishing seamless connectivity with carrier systems. This role is critical to modernizing freight forwarding operations and positioning the organization at the forefront of logistics digitalization.
Key Accountabilities Digital Transformation & System Integration
Lead end-to-end implementation of freight digital solutions, including eBooking Software, Sailing Schedule Systems, Track & Trace platforms, Global Rate Management tools, and Allocation Management systems
Evaluate, select, and implement emerging technologies and software solutions (EBL, eAWB, API integrations)
Manage digital project roadmaps and ensure the successful delivery of technology initiatives
Establish governance frameworks for system standards, data quality, and digital processes
Carrier and Vendor Systems Integration & Connectivity
Establish and maintain direct system integrations with ocean carriers for LCL and FCL services
Lead API connectivity projects and EDI implementations with carrier and vendor platforms
Coordinate technical requirements and specifications with carrier/vendor IT teams and DPW IT teams
Build and leverage an extensive network within the freight technology ecosystem
Partner with freight forwarding IT tech companies to identify innovative solutions
Troubleshoot integration issues and ensure seamless data flow between systems
Monitor carrier system performance and drive continuous improvement
Strategic Leadership & Governance
Develop digital and integration strategies aligned with long-term organizational objectives
Serve as "Bridge Head" for freight technology and digitalization initiatives
Lead market intelligence activities on technology trends and carrier capabilities
Establish and maintain governance frameworks for air and ocean freight digital standards
Champion innovation and technology adoption across the organization
Carrier & Vendor Relations & Technical Partnership
Build and maintain strategic relationships with carriers and other vendors focused on technical integration and digital capabilities
Collaborate with Carrier/Vendor IT and product teams on integration roadmaps and feature development
Negotiate technical agreements and service level agreements for system connectivity
Participate in Carrier user groups and industry technology forums
Influence Carrier digital product development based on operational needs
Systems & Digital Innovation
Manage relationships with software vendors and technology service providers
Coordinate with IT departments on infrastructure requirements and cybersecurity protocols
Lead user acceptance testing and change management for system implementations
Develop training materials and documentation for new digital tools
Monitor system performance, uptime, and user adoption metrics
Collaboration
Cross-Functional Collaboration: Work with global, regional, and cross-functional teams to ensure consistent processes and standards.
Stakeholder Engagement: Engage with stakeholders to gather input and feedback for system and training enhancements.
Ambassador Role: Promote and demonstrate positive behaviours in harmony with DP World’s principles, values, and culture. Ensure the highest level of safety in all activities and follow DP World’s Code of Conduct and Ethics policies.
Additional Duties: Perform other related duties as assigned.
Qualifications, Skills and Experience
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, International Trade, or related field
Master's degree preferred
Minimum 10 years of progressive experience in global freight forwarding
Extensive experience in digital transformation and system implementation projects within logistics
Proven track record of successful business integration projects and API connectivity implementationsExperience managing high-volume operations with technology-enabled processes
Background in working with freight technology vendors and software companies
Demonstrated success in building and leveraging networks within the freight tech ecosystem
Experience working at an executive or senior management level on strategic technology initiatives
Technical Skills
Deep expertise in ocean freight systems architecture and integration technologies (APIs, EDI, webhooks)
Proficiency with TMS platforms, carrier portal systems, and freight forwarding software
Strong understanding of data structures, system interfaces, and middleware solutions
Knowledge of international shipping regulations and compliance requirements
Advanced analytical skills with experience in business intelligence and reporting tools
Familiarity with cloud platforms, SaaS solutions, and enterprise software
Understanding of cybersecurity principles and data protection regulations
Project management expertise in Agile/Scrum methodologies for technology implementations
About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
#J-18808-Ljbffr