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Lead Omnichannel Conversational AI & IVR PM

Humana Inc, Annapolis, MD, United States


A leading healthcare company seeks a Lead Product Manager for IVR and conversational AI. This role involves driving the evolution of omnichannel conversational automation, focusing on modern IVR platforms and digital channels. Ideal candidates will possess over 6 years in product management, particularly in conversational AI, and have hands-on experience with tools like Google CCAI and Dialogflow CX. Competitive salary provided, with additional bonus incentives and a range of comprehensive benefits. #J-18808-Ljbffr