Senior Employee Relations Analyst
GovernmentJobs.com, Greensboro, NC, United States
Job Title: Human Resources Employee Relations Analyst
Guilford County Government is committed to empowering successful people to thrive in a strong community supported by quality government. Transparency & Communication | Equity & Inclusion | Accountability Service & Outcomes Excellence | Our People Matter Under general supervision, performs a variety of highly responsible advanced analytical activities in support of the Human Resources Employee Relations division. Distinguishing features of the class include reporting to the Employee Relations Manager, handling complex issues related to employee conduct, performance management, disciplinary actions, grievances, investigations, discrimination, harassment and retaliation (DHR), leaves administration, including Family Medical Leaves Administration (FMLA), Americans with Disabilities Act (ADA) interactive process, unemployment appeal claims and hearings. The incumbent will also serve in a consultative role to employees at all levels in the organization providing support and guidance on the interpretation and application of County regulations, procedures and related federal and state laws to all departments. Essential duties and tasks include, but are not limited to: Responding to complaints and policy violations; providing guidance and recommendations to departments related to discipline, misconduct, performance and employee relations matters; Assisting departments with the review of disciplinary actions, coaching and other oral or written communications regarding an employee's performance; Reviewing and editing written content for clarity, grammar, spelling and consistency for a third party audience; Developing corrective action plans and targeted intervention strategies to address performance and/or conduct concerns; Investigating Title VII complaints including conducting interviews, collecting information and drafting responses to include findings and recommendations; communicating findings to the ER Manager, Assistant HR Director, HR Director, County Administration and departmental staff involved; Assisting with the grievance process and coaching managers on an appropriate response; Assisting with developing responses to EEOC within the required timeframe; Performing research; preparing clear and concise reports; participating in the development and facilitation of presentations, trainings and workshops; Advising employees and management on the interpretation and application of County personnel regulations, State and Federal employment laws; and providing information on legal updates; Establishing highly effective working relationships with internal clients, employees and management on employee relations issues; Responding to inquiries and delivering exceptional customer service and demonstrating ongoing collaboration through accountability, commitment and teamwork; Processing Division of Employment Security (DES) Notice of Claims requests for information and ensuring proper documentation is provided to the State within the required timeframe. Inputs response in the DES Sides system and attaches all required documentation; Conducting research, analyzing data, tracking trends, and preparing written and statistical reports on a variety of employee relations topics; assisting with recommending service delivery methods and modifications to County programs, policies and procedures; Serving as a point of contact for ADA in the assigned service area; Facilitating the interactive process with employees for ADA and religious workplace accommodations; Processing employee relations transactions and updating the HRIS system and related recordkeeping; Participation in the exit interview process, follow up with departing employees for any clarification or compliance concerns; Participating in project teams; and assisting with the implementation of employee relations programs and activities; may be assigned special projects; Triaging other human resources inquiries and/or matters that require consultation to the assigned human resources divisions; Maintaining strict confidentiality; Performing other duties as assigned. Recruitment standards include knowledge of North Carolina General Statutes Chapter 126 and public sector human resources requirements; knowledge of state and federal employment laws relating to (e.g., Title VII of the Civil Rights Act of 1964, Americans with Disabilities Act (ADA), Fair Labor Standard Act (FLSA) and Family Medical Leave Act (FMLA), Pregnant Workers Fairness Act (PWFA), Age Discrimination in Employment Act (ADEA); knowledge of the County's regulations and departmental procedures; skill in use of research and analytical methods, practices, and procedures to define and resolve issues; skill in using MS Office Suite, HRIS systems, related software and technology; ability to exercise initiative, sound judgment and defend decisions; ability to manage multiple projects independently in a fast-paced organization with competing priorities; ability to plan and organize work schedule and work independently as well as in a team; ability to collect, compile, and analyze statistical information and data; make complete and accurate analysis, reports, and recommendations; ability to tactfully and effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to understand, interpret, and apply policies and procedures as well as applicable Federal and State laws, and regulations to solve complex problems; ability to establish and maintain effective working relationship with the management team, supervisors, department heads, employees, and the general public. Minimum qualifications include a Bachelor's Degree or higher in Human Resources Management, Public Administration, Business Administration, or a closely related discipline; 4+ years of human resources experience; 2+ years demonstrating progressively responsible technical experience within employee/labor relations. Proficient with Microsoft Office Suite, particularly Excel, Word, PowerPoint. Preferred qualifications include management or leadership experience. Employee relations experience with a public sector agency. PHR/SPHR or SHRM CP/SCP Certification. PSHRA-CP or PSHRA-SCP Certification. Mental Health First Aid Certificate. Power BI data analysis. Physical demands include the ability to physically perform the basic life operational functions of kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. The employee must be able to perform light work exerting up to 10 pounds of force routinely and/or in excess of 20 pounds of force occasionally to lift objects. Working conditions consist of a normal office environment. No adverse environmental conditions. May require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work? We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of. Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense. We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist! Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues. 13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off. Employer contributes 5% into your 401(k) - no match required. Enrollment in the State Retirement Plan by contributing 6%. Longevity pay beginning at five years of service. We provide a $10,000 Life and AD&D benefit to eligible employees. Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. Voluntary Life, AD&D, Short-Term and Long-Term Disability.
Guilford County Government is committed to empowering successful people to thrive in a strong community supported by quality government. Transparency & Communication | Equity & Inclusion | Accountability Service & Outcomes Excellence | Our People Matter Under general supervision, performs a variety of highly responsible advanced analytical activities in support of the Human Resources Employee Relations division. Distinguishing features of the class include reporting to the Employee Relations Manager, handling complex issues related to employee conduct, performance management, disciplinary actions, grievances, investigations, discrimination, harassment and retaliation (DHR), leaves administration, including Family Medical Leaves Administration (FMLA), Americans with Disabilities Act (ADA) interactive process, unemployment appeal claims and hearings. The incumbent will also serve in a consultative role to employees at all levels in the organization providing support and guidance on the interpretation and application of County regulations, procedures and related federal and state laws to all departments. Essential duties and tasks include, but are not limited to: Responding to complaints and policy violations; providing guidance and recommendations to departments related to discipline, misconduct, performance and employee relations matters; Assisting departments with the review of disciplinary actions, coaching and other oral or written communications regarding an employee's performance; Reviewing and editing written content for clarity, grammar, spelling and consistency for a third party audience; Developing corrective action plans and targeted intervention strategies to address performance and/or conduct concerns; Investigating Title VII complaints including conducting interviews, collecting information and drafting responses to include findings and recommendations; communicating findings to the ER Manager, Assistant HR Director, HR Director, County Administration and departmental staff involved; Assisting with the grievance process and coaching managers on an appropriate response; Assisting with developing responses to EEOC within the required timeframe; Performing research; preparing clear and concise reports; participating in the development and facilitation of presentations, trainings and workshops; Advising employees and management on the interpretation and application of County personnel regulations, State and Federal employment laws; and providing information on legal updates; Establishing highly effective working relationships with internal clients, employees and management on employee relations issues; Responding to inquiries and delivering exceptional customer service and demonstrating ongoing collaboration through accountability, commitment and teamwork; Processing Division of Employment Security (DES) Notice of Claims requests for information and ensuring proper documentation is provided to the State within the required timeframe. Inputs response in the DES Sides system and attaches all required documentation; Conducting research, analyzing data, tracking trends, and preparing written and statistical reports on a variety of employee relations topics; assisting with recommending service delivery methods and modifications to County programs, policies and procedures; Serving as a point of contact for ADA in the assigned service area; Facilitating the interactive process with employees for ADA and religious workplace accommodations; Processing employee relations transactions and updating the HRIS system and related recordkeeping; Participation in the exit interview process, follow up with departing employees for any clarification or compliance concerns; Participating in project teams; and assisting with the implementation of employee relations programs and activities; may be assigned special projects; Triaging other human resources inquiries and/or matters that require consultation to the assigned human resources divisions; Maintaining strict confidentiality; Performing other duties as assigned. Recruitment standards include knowledge of North Carolina General Statutes Chapter 126 and public sector human resources requirements; knowledge of state and federal employment laws relating to (e.g., Title VII of the Civil Rights Act of 1964, Americans with Disabilities Act (ADA), Fair Labor Standard Act (FLSA) and Family Medical Leave Act (FMLA), Pregnant Workers Fairness Act (PWFA), Age Discrimination in Employment Act (ADEA); knowledge of the County's regulations and departmental procedures; skill in use of research and analytical methods, practices, and procedures to define and resolve issues; skill in using MS Office Suite, HRIS systems, related software and technology; ability to exercise initiative, sound judgment and defend decisions; ability to manage multiple projects independently in a fast-paced organization with competing priorities; ability to plan and organize work schedule and work independently as well as in a team; ability to collect, compile, and analyze statistical information and data; make complete and accurate analysis, reports, and recommendations; ability to tactfully and effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations. Ability to understand, interpret, and apply policies and procedures as well as applicable Federal and State laws, and regulations to solve complex problems; ability to establish and maintain effective working relationship with the management team, supervisors, department heads, employees, and the general public. Minimum qualifications include a Bachelor's Degree or higher in Human Resources Management, Public Administration, Business Administration, or a closely related discipline; 4+ years of human resources experience; 2+ years demonstrating progressively responsible technical experience within employee/labor relations. Proficient with Microsoft Office Suite, particularly Excel, Word, PowerPoint. Preferred qualifications include management or leadership experience. Employee relations experience with a public sector agency. PHR/SPHR or SHRM CP/SCP Certification. PSHRA-CP or PSHRA-SCP Certification. Mental Health First Aid Certificate. Power BI data analysis. Physical demands include the ability to physically perform the basic life operational functions of kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. The employee must be able to perform light work exerting up to 10 pounds of force routinely and/or in excess of 20 pounds of force occasionally to lift objects. Working conditions consist of a normal office environment. No adverse environmental conditions. May require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work? We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of. Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense. We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist! Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues. 13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off. Employer contributes 5% into your 401(k) - no match required. Enrollment in the State Retirement Plan by contributing 6%. Longevity pay beginning at five years of service. We provide a $10,000 Life and AD&D benefit to eligible employees. Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. Voluntary Life, AD&D, Short-Term and Long-Term Disability.