IT Asset Management (ITAM) Expert
Zions Bancorporation, Midvale, UT, United States
Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.
We are seeking an experienced
IT Asset Management (ITAM) Expert
to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands-on experience with the
ServiceNow platform
, specifically
Hardware Asset Management (HAM Pro)
and
Software Asset Management (SAM Pro)
modules, along with a strong understanding of ITAM best practices and process transformation.
Key Responsibilities
Oversee full lifecycle management, including process mapping, of IT assets-including procurement, deployment, maintenance, and retirement.
Maintain and improve the accuracy of IT asset data.
Analyze data to ensure compliance with software licensing agreements, utilization monitoring, and renewal tracking.
Subject matter expert (SME) for ServiceNow HAM Pro & SAM Pro functionality, configuration, and optimization.
Develop and maintain asset-related workflows, automation, and reporting dashboards within ServiceNow.
Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices (ITIL, ISO 19770, etc.).
Partner closely with procurement, security, finance, IT operations, and support teams to align asset management practices.
Provide reporting and insights to leadership regarding asset health, compliance risks, spend optimization, and lifecycle forecasting.
Qualifications
Required
6+ years of hands-on ITAM experience
, with direct responsibility for hardware and/or software asset management.
Proven expertise with
HAM Pro and SAM Pro
modules, specifically within ServiceNow.
Experience
process mining, transformation, mapping, and documentation
.
Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
Strong communication and stakeholder engagement skills.
Preferred
Certifications such as:
Hardware Asset Management Fundamentals -
ServiceNow
Software Asset Management Fundamentals -
ServiceNow
Certified of IT Asset Disposition (CITAD) -
IAITAM
Certified Asset Management Professional (CAMP) -
IAITAM
Certified Software Asset Manager (CSAM) -
IAITAM
Certified Hardware Asset Management Professional (CHAMP) -
IAITAM
Certified IT Asset Manager (CITAM) -
IAITAM
Experience with CMDB processes and relationships.
Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
Key Competencies
Detail oriented with a focus on data accuracy and process integrity
Skilled at workflow design and business process mapping utilizing Visio
Strong ability to influence change and strategic enterprise process transformation
Ability to collaborate with peers and internal partners to lead and motivate change
Ability to operate independently in a fast paced environment
Continuous improvement mindset
Ability to work with limited direction
Visa Sponsorship:
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
At least 75% of the building is powered by on-site renewable solar energy.
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
Large modern cafe with a healthy and diverse menu.
Healthy indoor environment with ample natural light and fresh air.
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
Req ID:
069692
Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
Click here to view applicable Federal, State and/or local employment law posters.
We are seeking an experienced
IT Asset Management (ITAM) Expert
to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands-on experience with the
ServiceNow platform
, specifically
Hardware Asset Management (HAM Pro)
and
Software Asset Management (SAM Pro)
modules, along with a strong understanding of ITAM best practices and process transformation.
Key Responsibilities
Oversee full lifecycle management, including process mapping, of IT assets-including procurement, deployment, maintenance, and retirement.
Maintain and improve the accuracy of IT asset data.
Analyze data to ensure compliance with software licensing agreements, utilization monitoring, and renewal tracking.
Subject matter expert (SME) for ServiceNow HAM Pro & SAM Pro functionality, configuration, and optimization.
Develop and maintain asset-related workflows, automation, and reporting dashboards within ServiceNow.
Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices (ITIL, ISO 19770, etc.).
Partner closely with procurement, security, finance, IT operations, and support teams to align asset management practices.
Provide reporting and insights to leadership regarding asset health, compliance risks, spend optimization, and lifecycle forecasting.
Qualifications
Required
6+ years of hands-on ITAM experience
, with direct responsibility for hardware and/or software asset management.
Proven expertise with
HAM Pro and SAM Pro
modules, specifically within ServiceNow.
Experience
process mining, transformation, mapping, and documentation
.
Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
Strong communication and stakeholder engagement skills.
Preferred
Certifications such as:
Hardware Asset Management Fundamentals -
ServiceNow
Software Asset Management Fundamentals -
ServiceNow
Certified of IT Asset Disposition (CITAD) -
IAITAM
Certified Asset Management Professional (CAMP) -
IAITAM
Certified Software Asset Manager (CSAM) -
IAITAM
Certified Hardware Asset Management Professional (CHAMP) -
IAITAM
Certified IT Asset Manager (CITAM) -
IAITAM
Experience with CMDB processes and relationships.
Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
Key Competencies
Detail oriented with a focus on data accuracy and process integrity
Skilled at workflow design and business process mapping utilizing Visio
Strong ability to influence change and strategic enterprise process transformation
Ability to collaborate with peers and internal partners to lead and motivate change
Ability to operate independently in a fast paced environment
Continuous improvement mindset
Ability to work with limited direction
Visa Sponsorship:
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
At least 75% of the building is powered by on-site renewable solar energy.
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
Large modern cafe with a healthy and diverse menu.
Healthy indoor environment with ample natural light and fresh air.
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
Req ID:
069692
Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
Click here to view applicable Federal, State and/or local employment law posters.