Senior Customer Service Representative
Adecco US, Inc., Irving, TX, United States
Senior Representative, Customer Service and Support Customer Service Representative II
Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level non‑routine customer issues and requests. Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives. This position is responsible for all duties assigned to Customer Service Rep I, plus the following: Addresses higher level non‑routine customer issues and requests. Backs up the Customer Service Rep I and III as necessary. Assists in coordinating even, daily workflow among all personnel. Assists in the training of new hires. May assist the Customer Service Representative I's in resolving customer problems.
Responsibilities
Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination.
Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
Resolve difficult customer problems.
Maintain a good working relationship with customers.
Report all customer feedback and assist the other customer service reps in resolving customer problems.
Participate in the training of new hires. Provide training for new hires and provide input on performance levels of CSR I's. Assist with the Customer Service Rep III's duties.
Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests and post‑inventory records. Follow up with other departments to ensure the service standards are being met.
Maintain metrics, records & reports as required. Ensure that inventory records are current and accurate. Prepare and maintain other records as required.
Process adjustments & produce invoices. Assure proper invoicing of accounts by verifying computer‑generated invoices.
Participate in Inventory Control. Arrange cycle counts and physical inventories and verify quantities.
Act as liaison between warehouse personnel and customer. Resolve problems as they occur and ensure that accurate and complete information is conveyed to all concerned.
Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.
Qualifications
Minimum of two (2) years customer service, inventory control, or accounting experience required.
Knowledge of distribution and logistics preferred but not required.
Additional Knowledge, Skills & Abilities
Must have good communication and interpersonal skills.
Must be proficient in data entry.
Spreadsheet skills preferred.
Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures.
Ability to write legibly.
Must have good math skills.
Ability to make decisions on customer acceptance based on past experience and fitness for use.
Teamwork – showing a commitment to teamwork and collaboration.
Respect – extending dignity and respect to all people.
Integrity – fostering trust and a positive work environment.
Innovation – bringing creativity to the workplace.
Customer Focus – achieving Company, department, and personal goals through a strong customer focus.
Pay Details Pay Details:
$19.00 per hour
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Responsibilities
Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination.
Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
Resolve difficult customer problems.
Maintain a good working relationship with customers.
Report all customer feedback and assist the other customer service reps in resolving customer problems.
Participate in the training of new hires. Provide training for new hires and provide input on performance levels of CSR I's. Assist with the Customer Service Rep III's duties.
Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests and post‑inventory records. Follow up with other departments to ensure the service standards are being met.
Maintain metrics, records & reports as required. Ensure that inventory records are current and accurate. Prepare and maintain other records as required.
Process adjustments & produce invoices. Assure proper invoicing of accounts by verifying computer‑generated invoices.
Participate in Inventory Control. Arrange cycle counts and physical inventories and verify quantities.
Act as liaison between warehouse personnel and customer. Resolve problems as they occur and ensure that accurate and complete information is conveyed to all concerned.
Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.
Qualifications
Minimum of two (2) years customer service, inventory control, or accounting experience required.
Knowledge of distribution and logistics preferred but not required.
Additional Knowledge, Skills & Abilities
Must have good communication and interpersonal skills.
Must be proficient in data entry.
Spreadsheet skills preferred.
Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures.
Ability to write legibly.
Must have good math skills.
Ability to make decisions on customer acceptance based on past experience and fitness for use.
Teamwork – showing a commitment to teamwork and collaboration.
Respect – extending dignity and respect to all people.
Integrity – fostering trust and a positive work environment.
Innovation – bringing creativity to the workplace.
Customer Focus – achieving Company, department, and personal goals through a strong customer focus.
Pay Details Pay Details:
$19.00 per hour
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr