B2B Collections Specialist - Hybrid, Growth-Focused
Suna Solutions, Framingham, MA, United States
Direct-hire, hybrid
opportunity with a successful software development company! As a Collections Specialist, you will be responsible for taking ownership of a designated Accounts Receivable portfolio of Mid-Market and Enterprise B2B clients. In a subscription-based business, timely collections directly impact growth, retention, and operational stability. The role requires a results-driven mindset to analyze and proactively follow-up on outstanding accounts receivable balances. Responsibilities include resolving customer billing inquiries, partnering cross-functionally to clear disputes, and supporting cash application efforts. Success in this position depends on strong communication, accountability, and the ability to drive issues through to resolution. Responsibilities: Analyze AR Aging reports and Collections portal to prioritize collection efforts Research to identify issues attributing to account delinquency and resolve them by working with the customer as well as internal groups Execute consistent outreach (e.g. calls, emails) in a professional manner while keeping and improving customer relations Identify high-risk accounts that need to be discussed with management Collect and process customer payments accurately in accordance with payment due dates Maintain accurate documentation of collections activity and customer statuses in the collection systems daily Conduct invoice to contract analysis to provide clear explanations to clients Contribute to the team’s DSO and Cash Collections goals to strengthen cash flow Perform other duties as assigned Qualifications: 3+ years of B2B Collections experience in a fast-paced environment, including interactions with Mid-Market and Enterprise client bases Experience in Software-as-Service or Subscription-Based model a plus Strong Communication, Problem Solving, and Analytical skills required Detail-orientated and Task-driven Ability to work independently and adapt to a constantly evolving environment Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word) Experience working with NetSuite and Salesforce is a plus EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws. REQUESTING AN ACCOMODATION Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter. PAY TRANSPARENCY POLICY STATEMENT Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington
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opportunity with a successful software development company! As a Collections Specialist, you will be responsible for taking ownership of a designated Accounts Receivable portfolio of Mid-Market and Enterprise B2B clients. In a subscription-based business, timely collections directly impact growth, retention, and operational stability. The role requires a results-driven mindset to analyze and proactively follow-up on outstanding accounts receivable balances. Responsibilities include resolving customer billing inquiries, partnering cross-functionally to clear disputes, and supporting cash application efforts. Success in this position depends on strong communication, accountability, and the ability to drive issues through to resolution. Responsibilities: Analyze AR Aging reports and Collections portal to prioritize collection efforts Research to identify issues attributing to account delinquency and resolve them by working with the customer as well as internal groups Execute consistent outreach (e.g. calls, emails) in a professional manner while keeping and improving customer relations Identify high-risk accounts that need to be discussed with management Collect and process customer payments accurately in accordance with payment due dates Maintain accurate documentation of collections activity and customer statuses in the collection systems daily Conduct invoice to contract analysis to provide clear explanations to clients Contribute to the team’s DSO and Cash Collections goals to strengthen cash flow Perform other duties as assigned Qualifications: 3+ years of B2B Collections experience in a fast-paced environment, including interactions with Mid-Market and Enterprise client bases Experience in Software-as-Service or Subscription-Based model a plus Strong Communication, Problem Solving, and Analytical skills required Detail-orientated and Task-driven Ability to work independently and adapt to a constantly evolving environment Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word) Experience working with NetSuite and Salesforce is a plus EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws. REQUESTING AN ACCOMODATION Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter. PAY TRANSPARENCY POLICY STATEMENT Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington
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