Collections Specialist
Rukmar, Newark, DE, United States
Type: Hybrid - 2 days per week in office
What is in in for you
Strong career growth and advancement opportunities
Gym membership subsidies and fitness tracker support
Health and wellness programs
401(k) plan with company match
Employee stock purchase plan
Comprehensive health insurance, including medical, dental, and vision coverage
Flexible spending accounts (FSA)
Up to 12 weeks of fully paid parental leave for birth or adoption
Generous paid time off, along with 14 paid holidays
Paid time off for volunteer and community service activities
Key Responsibilities
Manage and follow up on assigned
delinquent accounts
Contact customers via phone, email, and written communication to resolve outstanding balances
Negotiate payment plans in a professional and respectful manner
Maintain accurate records of all collection activities
Provide excellent customer service and handle inquiries effectively
Use skip tracing tools to locate hard-to-reach customers
Requirements
0–1 year of experience in
collections, AR, or customer service
Ability to handle challenging conversations professionally
Good organizational and time management skills
Basic computer knowledge (MS Office, CRM tools)
High school diploma required (college coursework preferred)
Willingness to obtain required collections license
Nice to Have
Exposure to collections tools or CRM systems
Basic understanding of debt collection laws & compliance
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What is in in for you
Strong career growth and advancement opportunities
Gym membership subsidies and fitness tracker support
Health and wellness programs
401(k) plan with company match
Employee stock purchase plan
Comprehensive health insurance, including medical, dental, and vision coverage
Flexible spending accounts (FSA)
Up to 12 weeks of fully paid parental leave for birth or adoption
Generous paid time off, along with 14 paid holidays
Paid time off for volunteer and community service activities
Key Responsibilities
Manage and follow up on assigned
delinquent accounts
Contact customers via phone, email, and written communication to resolve outstanding balances
Negotiate payment plans in a professional and respectful manner
Maintain accurate records of all collection activities
Provide excellent customer service and handle inquiries effectively
Use skip tracing tools to locate hard-to-reach customers
Requirements
0–1 year of experience in
collections, AR, or customer service
Ability to handle challenging conversations professionally
Good organizational and time management skills
Basic computer knowledge (MS Office, CRM tools)
High school diploma required (college coursework preferred)
Willingness to obtain required collections license
Nice to Have
Exposure to collections tools or CRM systems
Basic understanding of debt collection laws & compliance
#J-18808-Ljbffr