Channel Sales Manager
SysAid, Atlanta, GA, United States
Activate partners. Drive pipeline. Build the playbook.
SysAid is standing up its North American partner channel from scratch. The CAMs we hire aren't inheriting a running book of business — they're writing the activation playbook, recruiting net-new partners, and co-selling alongside some of the most active ITSM resellers in North America. The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 report, with AI built into the core.
The program is early. The PRM and deal reg automation are being built around you in real time. The right person finds that energizing, not concerning.
WHAT YOU'LL DO
Own 15–25 partners across an assigned territory — signed and prospective
Run the activation playbook from signed agreement to first registered deal in 45 days or less
Execute tiered engagement: monthly touchpoints for Tier 1 partners, quarterly for Tier 2
Classify your portfolio continuously — active, at-risk, dormant — and act before partners go dark
Recruit 2–3 net-new IPP-qualified partners per quarter to fill geo and vertical gaps
Drive pipeline & co-sell
Own partner-sourced pipeline generation in your territory — this is your primary metric
Work with SysAid AEs on co-sell deals: get partners through the first deal, then teach them to run it independently
Register all deals in SFDC with complete field data — the automated workflow depends on clean inputs
Support competitive situations: ServiceNow displacement, Halo comparisons, Freshservice takeouts
Enable & certify your partners
Own the new partner onboarding experience — value proposition, product demo, deal reg process
Ensure every active partner can demo Agentic AI and Copilot capabilities independently
Surface partner feedback on the value prop, competitive positioning, and product gaps — feeds directly into V2. Operate the machine
Maintain SFDC deal, activity, and partner data at 95%+ field completion — non-negotiable
Contribute to the playbook — document what works, what doesn't, what should change
WHO YOU ARE
2–5+ years in channel sales, partner management, or a multi-stakeholder commercial role
Experience with technology resellers, VARs, or MSPs in a B2B SaaS context
Carried a revenue number tied to a partner network and hit it
Salesforce as a sales system — not just a database. You know what a clean pipeline looks like and why it matters
ITSM or IT management familiarity is a strong advantage, not a requirement
You operate this way
Every deal has a next step, a close date, and an honest stage — not a wish list
You get energy from recruiting a new partner and getting them to first deal, not just managing the existing book
You communicate proactively — partners know where their deals stand without having to ask
You treat partner feedback as data: document it, elevate it, follow up
You're comfortable with ambiguity and find it motivating to create structure where none exists
This is probably not the right fit if...
You need a fully built PRM, mature playbooks, and established workflows before you can be productive
You treat CRM as something you fill out for your manager rather than how you run your business
You've never been accountable for a revenue
#J-18808-Ljbffr
SysAid is standing up its North American partner channel from scratch. The CAMs we hire aren't inheriting a running book of business — they're writing the activation playbook, recruiting net-new partners, and co-selling alongside some of the most active ITSM resellers in North America. The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 report, with AI built into the core.
The program is early. The PRM and deal reg automation are being built around you in real time. The right person finds that energizing, not concerning.
WHAT YOU'LL DO
Own 15–25 partners across an assigned territory — signed and prospective
Run the activation playbook from signed agreement to first registered deal in 45 days or less
Execute tiered engagement: monthly touchpoints for Tier 1 partners, quarterly for Tier 2
Classify your portfolio continuously — active, at-risk, dormant — and act before partners go dark
Recruit 2–3 net-new IPP-qualified partners per quarter to fill geo and vertical gaps
Drive pipeline & co-sell
Own partner-sourced pipeline generation in your territory — this is your primary metric
Work with SysAid AEs on co-sell deals: get partners through the first deal, then teach them to run it independently
Register all deals in SFDC with complete field data — the automated workflow depends on clean inputs
Support competitive situations: ServiceNow displacement, Halo comparisons, Freshservice takeouts
Enable & certify your partners
Own the new partner onboarding experience — value proposition, product demo, deal reg process
Ensure every active partner can demo Agentic AI and Copilot capabilities independently
Surface partner feedback on the value prop, competitive positioning, and product gaps — feeds directly into V2. Operate the machine
Maintain SFDC deal, activity, and partner data at 95%+ field completion — non-negotiable
Contribute to the playbook — document what works, what doesn't, what should change
WHO YOU ARE
2–5+ years in channel sales, partner management, or a multi-stakeholder commercial role
Experience with technology resellers, VARs, or MSPs in a B2B SaaS context
Carried a revenue number tied to a partner network and hit it
Salesforce as a sales system — not just a database. You know what a clean pipeline looks like and why it matters
ITSM or IT management familiarity is a strong advantage, not a requirement
You operate this way
Every deal has a next step, a close date, and an honest stage — not a wish list
You get energy from recruiting a new partner and getting them to first deal, not just managing the existing book
You communicate proactively — partners know where their deals stand without having to ask
You treat partner feedback as data: document it, elevate it, follow up
You're comfortable with ambiguity and find it motivating to create structure where none exists
This is probably not the right fit if...
You need a fully built PRM, mature playbooks, and established workflows before you can be productive
You treat CRM as something you fill out for your manager rather than how you run your business
You've never been accountable for a revenue
#J-18808-Ljbffr