Customer Service Representative
Partnership Employment, Ware, MA, United States
A well-established service-based company is seeking a Customer Service Representative to serve as the primary point of contact for customers via phone, email, and in-person interactions. environment.
Key Responsibilities
Greet customers professionally in person and over the phone
Maintain courteous and effective communication through phone, email, and mail
Answer incoming calls and route them to the appropriate department or team member
Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution
Handle customer complaints through phone, email, mail, or online platforms
Assist customers with placing orders, processing refunds/exchanges, and collecting payment details
Input and update customer account information in the company’s internal scheduling/customer management system
Cancel, upgrade, or adjust customer accounts as needed
Educate customers on services, promotions, and special offers
Support sales efforts by recommending services based on customer needs
Maintain accurate documentation of customer interactions, accounts, and service records
Qualifications & Requirements
High school diploma or equivalent required
Minimum 1 year of office administration education or relevant work experience
Strong computer skills, including Microsoft Word, Excel, and PowerPoint
Experience with multi-line phone systems or ability to learn quickly
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Key Responsibilities
Greet customers professionally in person and over the phone
Maintain courteous and effective communication through phone, email, and mail
Answer incoming calls and route them to the appropriate department or team member
Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution
Handle customer complaints through phone, email, mail, or online platforms
Assist customers with placing orders, processing refunds/exchanges, and collecting payment details
Input and update customer account information in the company’s internal scheduling/customer management system
Cancel, upgrade, or adjust customer accounts as needed
Educate customers on services, promotions, and special offers
Support sales efforts by recommending services based on customer needs
Maintain accurate documentation of customer interactions, accounts, and service records
Qualifications & Requirements
High school diploma or equivalent required
Minimum 1 year of office administration education or relevant work experience
Strong computer skills, including Microsoft Word, Excel, and PowerPoint
Experience with multi-line phone systems or ability to learn quickly
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