Customer Service Rep
Vaco by Highspring, Solon, OH, United States
Summary
Dedicated Customer Service and Order Management professional skilled in supporting sales teams, resolving customer issues, and managing the full quote‑to‑cash process. Experienced in collaborating with cross‑functional teams, maintaining strong customer relationships, and ensuring timely and accurate order fulfillment using CRM tools like SalesForce.com.
Job Description What you will experience in this position:
Play a key role in supporting organizational objectives by collaborating closely with the Outside Sales team to deliver exceptional service across your territory.
Build, maintain, and foster positive relationships with both internal teams and external customers.
Manage the full order lifecycle, from quote to cash, ensuring accuracy and efficiency throughout the process.
Investigate, validate, and resolve customer discrepancy claims and material return requests.
Partner with cross‑functional teams, including Planning and Manufacturing, to address backorders, lead‑time inquiries, and confirm accurate shipping dates.
Resolve pricing discrepancies identified at the time of order.
Handle customer inquiries via phone and email, coordinating with departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to reach timely resolutions.
Utilize SalesForce.com CRM to track and respond to customer inquiries effectively.
Vaco PLC is acting as an Employment Agency in relation to this vacancy.
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Job Description What you will experience in this position:
Play a key role in supporting organizational objectives by collaborating closely with the Outside Sales team to deliver exceptional service across your territory.
Build, maintain, and foster positive relationships with both internal teams and external customers.
Manage the full order lifecycle, from quote to cash, ensuring accuracy and efficiency throughout the process.
Investigate, validate, and resolve customer discrepancy claims and material return requests.
Partner with cross‑functional teams, including Planning and Manufacturing, to address backorders, lead‑time inquiries, and confirm accurate shipping dates.
Resolve pricing discrepancies identified at the time of order.
Handle customer inquiries via phone and email, coordinating with departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to reach timely resolutions.
Utilize SalesForce.com CRM to track and respond to customer inquiries effectively.
Vaco PLC is acting as an Employment Agency in relation to this vacancy.
#J-18808-Ljbffr