Customer Service Representative
Alleviate, Irvine, CA, United States
Class Start Date: TBD
Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you!
Join our dynamic team as a Client Success Champion Extraordinaire! As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs.
Schedule 8-hour shift, Monday to Friday from 6am-6pm PST (varying shift times between these hours)
Location Fully In‑Office (Irvine, CA)
Starting Pay $21 per hour + performance-based bonuses
About the Company Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.
Our Home Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state‑of‑the‑art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on‑site food trucks, in‑office games, paid parking, quarterly parties and events, volunteer events, and much more!
Our Culture
Pay incentives including Commissions & Bonuses
Company‑branded clothing and accessories
Consistent employee recognition and appreciation
Company-sponsored events and volunteer opportunities
What You'll Do
Communicate with clients to understand their needs and explain product value
Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner
Manage a high volume of outbound and inbound calls
Keep accurate records of all activity on the file to ensure accuracy and completeness of the file
Keep clients satisfied and deliver an exceptional customer service experience day to day
Monitor client’s tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessary
Schedule and meet client appointments and deadlines
Provide progress reports to clients and upper management
Make the client aware of other services and actions that may lead to greater success
Build and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumer
Maintain a positive attitude and tone at all times
Maintain strong client retention
Resolve complaints and prevent additional issues by improving processes
Provide high quality, personable, friendly and professional service at all times
Work with the management team to create better methods to address customer complaints
What You'll Need
High School Diploma or GED required
Minimum 1 year of customer service preferred
Adaptability and problem‑solving skills
Ability to build rapport
Excellent customer service skills; strong phone etiquette with active listening skills
Clear & concise communication skills
Proactive approach to client stated and unstated needs
Effective time management, prioritization and multitasking skills
Patience, empathy and professionalism
Strong attention to detail
Ability to work under pressure and manage high stress level situations
Ability to maintain control of escalations
Ability to develop Product knowledge, to ensure our clients are adequately educated
Additional Perks & Benefits
Health, dental, and vision benefits available after 30 days of employment
Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
Paid holidays
401(k) that can be elected from day 1 of employment!
The opportunity to work alongside an incredible group of people who are all driven to help others
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This position must pass a post‑offer pre‑employment criminal background check.
#J-18808-Ljbffr
Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you!
Join our dynamic team as a Client Success Champion Extraordinaire! As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs.
Schedule 8-hour shift, Monday to Friday from 6am-6pm PST (varying shift times between these hours)
Location Fully In‑Office (Irvine, CA)
Starting Pay $21 per hour + performance-based bonuses
About the Company Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.
Our Home Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state‑of‑the‑art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on‑site food trucks, in‑office games, paid parking, quarterly parties and events, volunteer events, and much more!
Our Culture
Pay incentives including Commissions & Bonuses
Company‑branded clothing and accessories
Consistent employee recognition and appreciation
Company-sponsored events and volunteer opportunities
What You'll Do
Communicate with clients to understand their needs and explain product value
Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner
Manage a high volume of outbound and inbound calls
Keep accurate records of all activity on the file to ensure accuracy and completeness of the file
Keep clients satisfied and deliver an exceptional customer service experience day to day
Monitor client’s tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessary
Schedule and meet client appointments and deadlines
Provide progress reports to clients and upper management
Make the client aware of other services and actions that may lead to greater success
Build and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumer
Maintain a positive attitude and tone at all times
Maintain strong client retention
Resolve complaints and prevent additional issues by improving processes
Provide high quality, personable, friendly and professional service at all times
Work with the management team to create better methods to address customer complaints
What You'll Need
High School Diploma or GED required
Minimum 1 year of customer service preferred
Adaptability and problem‑solving skills
Ability to build rapport
Excellent customer service skills; strong phone etiquette with active listening skills
Clear & concise communication skills
Proactive approach to client stated and unstated needs
Effective time management, prioritization and multitasking skills
Patience, empathy and professionalism
Strong attention to detail
Ability to work under pressure and manage high stress level situations
Ability to maintain control of escalations
Ability to develop Product knowledge, to ensure our clients are adequately educated
Additional Perks & Benefits
Health, dental, and vision benefits available after 30 days of employment
Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
Paid holidays
401(k) that can be elected from day 1 of employment!
The opportunity to work alongside an incredible group of people who are all driven to help others
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This position must pass a post‑offer pre‑employment criminal background check.
#J-18808-Ljbffr