Cultural Ambassador II
UVA Community Health, Manassas, VA, United States
About Us
Spanish and English language proficiency required for this position.
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. Job Description
Cultural Ambassador II Job Code:
PR5258 Job Type:
Nonexempt Supervises Positions:
No Job Summary:
The Cultural Ambassador II provides a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non‑English‑speaking patients, family members, and visitors. Responsibilities
Interpretation & Translation Services:
Communicates effectively to meet the needs of all internal and external stakeholders. Provides face‑to‑face medical interpretation primarily for patients, family members, and visitors. Provides telephone interpretation services as needed. Assists with document translation, including providing medical document translations for UVA Community Health facilities as needed.
Quality & Process Improvement:
Reviews processes, identifying and recommending opportunities for improvement. Actively participates in identifying opportunities to improve the experience for patients and guests. Participates in community engagement events as needed.
Patient & Communication Support:
Provides cultural information to facilitate support for a treatment plan. Ensures that information about the patient’s outpatient services, hospitalization, advance directives, consents, diagnoses, and treatment plans is accurately communicated. Provides communication and updates to patients and guests and ensures their needs are met. Communicates effectively to meet the needs of all internal and external stakeholders. Responds quickly to irregular and emergency requests. Maintains confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned. Qualifications
Education:
High School Diploma or GED required. Associate’s Degree preferred. Experience:
Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role. Refer to the Life Support Training Policy for additional details. Licensure:
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI). Additional skills/requirements required:
Complete departmental oral and written translation assessment, proficiency in the use of computer software including the Microsoft Office suite or similar, ability to communicate effectively with all levels of authority, successful completion of the 40‑hour “Bridging the Gap” course. Physical Demands
Physical Demand Code:
6A, Customer Service Work Function/Activity:
Sedentary to Light Physical Demand: The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. Other
May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On‑call responsibilities as directed: No Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
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Spanish and English language proficiency required for this position.
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. Job Description
Cultural Ambassador II Job Code:
PR5258 Job Type:
Nonexempt Supervises Positions:
No Job Summary:
The Cultural Ambassador II provides a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non‑English‑speaking patients, family members, and visitors. Responsibilities
Interpretation & Translation Services:
Communicates effectively to meet the needs of all internal and external stakeholders. Provides face‑to‑face medical interpretation primarily for patients, family members, and visitors. Provides telephone interpretation services as needed. Assists with document translation, including providing medical document translations for UVA Community Health facilities as needed.
Quality & Process Improvement:
Reviews processes, identifying and recommending opportunities for improvement. Actively participates in identifying opportunities to improve the experience for patients and guests. Participates in community engagement events as needed.
Patient & Communication Support:
Provides cultural information to facilitate support for a treatment plan. Ensures that information about the patient’s outpatient services, hospitalization, advance directives, consents, diagnoses, and treatment plans is accurately communicated. Provides communication and updates to patients and guests and ensures their needs are met. Communicates effectively to meet the needs of all internal and external stakeholders. Responds quickly to irregular and emergency requests. Maintains confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned. Qualifications
Education:
High School Diploma or GED required. Associate’s Degree preferred. Experience:
Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role. Refer to the Life Support Training Policy for additional details. Licensure:
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI). Additional skills/requirements required:
Complete departmental oral and written translation assessment, proficiency in the use of computer software including the Microsoft Office suite or similar, ability to communicate effectively with all levels of authority, successful completion of the 40‑hour “Bridging the Gap” course. Physical Demands
Physical Demand Code:
6A, Customer Service Work Function/Activity:
Sedentary to Light Physical Demand: The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. Other
May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On‑call responsibilities as directed: No Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
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