Bilingual Customer Service Representative
Vaco by Highspring, Florida, NY, United States
Overview
Vaco is hiring for
Bilingual Customer Service Representatives
located in Miramar, FL. These are onsite roles. Pay is $20/hour. Must be fully bilingual (Spanish). Will work Saturdays after 60 days as part of the schedule (Sunday and a weekday off). Training: 8:30-5:30, Mon–Fri. Hiring immediately. Job Summary
This position handles incoming calls and serves as a direct point of contact for customers and health plans to provide information in response to inquiries about orders. Responsibilities
Answer high-volume inbound and/or outbound calls from patients, providers, and insurance carriers Verify patient information and insurance eligibility Assist with appointment scheduling, referrals, prior authorizations, and general inquiries Troubleshoot basic medical equipment issues, when applicable Accurately document all calls and actions in the system Educate patients on services, coverage, and next steps Direct calls or unresolved issues to the appropriate department or supervisor Maintain patient confidentiality in accordance with HIPAA regulations Qualifications
2+ year of call center experience, preferably in a healthcare or medical setting Strong communication and customer service skills Familiarity with medical terminology, insurance verification, or billing preferred Proficient in Microsoft Office and call center software systems (e.g., Epic, Athena, etc.) Able to answer a minimum of 60 calls per day including notating account Bilingual is required High school diploma or equivalent required What We're Looking For
Patience, empathy, and a calm phone presence Ability to multitask in a fast-paced environment Strong problem-solving and organizational skills A team player who can work independently when needed Compensation determination for this role (and others) at Vaco/Highspring depends upon factors including skill sets, experience and training, licensure and certifications, office location, and other business needs. Where required by local law, salary range is noted in this posting. Individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Desired Skills and Experience Fluent in English and Spanish 2 yrs of call center experience
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Vaco is hiring for
Bilingual Customer Service Representatives
located in Miramar, FL. These are onsite roles. Pay is $20/hour. Must be fully bilingual (Spanish). Will work Saturdays after 60 days as part of the schedule (Sunday and a weekday off). Training: 8:30-5:30, Mon–Fri. Hiring immediately. Job Summary
This position handles incoming calls and serves as a direct point of contact for customers and health plans to provide information in response to inquiries about orders. Responsibilities
Answer high-volume inbound and/or outbound calls from patients, providers, and insurance carriers Verify patient information and insurance eligibility Assist with appointment scheduling, referrals, prior authorizations, and general inquiries Troubleshoot basic medical equipment issues, when applicable Accurately document all calls and actions in the system Educate patients on services, coverage, and next steps Direct calls or unresolved issues to the appropriate department or supervisor Maintain patient confidentiality in accordance with HIPAA regulations Qualifications
2+ year of call center experience, preferably in a healthcare or medical setting Strong communication and customer service skills Familiarity with medical terminology, insurance verification, or billing preferred Proficient in Microsoft Office and call center software systems (e.g., Epic, Athena, etc.) Able to answer a minimum of 60 calls per day including notating account Bilingual is required High school diploma or equivalent required What We're Looking For
Patience, empathy, and a calm phone presence Ability to multitask in a fast-paced environment Strong problem-solving and organizational skills A team player who can work independently when needed Compensation determination for this role (and others) at Vaco/Highspring depends upon factors including skill sets, experience and training, licensure and certifications, office location, and other business needs. Where required by local law, salary range is noted in this posting. Individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Desired Skills and Experience Fluent in English and Spanish 2 yrs of call center experience
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