Casino Marketing Executive - The Cosmopolitan
MGM Resorts International, Las Vegas, NV, United States
Las Vegas, Nevada
The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job As a Casino Marketing Executive, you’ll be at the forefront of delivering exceptional guest experiences through personalized service and thoughtful decision-making. By analyzing player activity and curating tailored experiences, you’ll foster lasting relationships and enhance guest engagement. In collaboration with cross-functional teams, you’ll help create seamless, memorable moments that reflect our commitment to service and hospitality.
The Day-to-day
Support customer development and retention by evaluating players’ casino activity to determine appropriate incentives and exercising sound judgment to approve a limited number of comps and allowances, including rooms, food, beverages, event tickets, promotional chips, free play, airfare, or applicable discounts
Manage guest reservations using various hotel software systems and work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps
May attend special events to support marketing efforts and engage with customers and participate in quarterly Receivable Meetings to provide updates to the Corporate Finance group
Maintain the privacy of casino customers, and safeguard confidential guest information by acting in accordance with company policies, and attending all mandatory compliance and training sessions to maintain awareness of best practices
Ensure compliance with local laws, and Title 31
The Ideal Candidate
Minimum of 21 years of age
3+ years of prior relevant experience in hospitality, casino marketing, or a related field required
The Perks & Benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr
The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job As a Casino Marketing Executive, you’ll be at the forefront of delivering exceptional guest experiences through personalized service and thoughtful decision-making. By analyzing player activity and curating tailored experiences, you’ll foster lasting relationships and enhance guest engagement. In collaboration with cross-functional teams, you’ll help create seamless, memorable moments that reflect our commitment to service and hospitality.
The Day-to-day
Support customer development and retention by evaluating players’ casino activity to determine appropriate incentives and exercising sound judgment to approve a limited number of comps and allowances, including rooms, food, beverages, event tickets, promotional chips, free play, airfare, or applicable discounts
Manage guest reservations using various hotel software systems and work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps
May attend special events to support marketing efforts and engage with customers and participate in quarterly Receivable Meetings to provide updates to the Corporate Finance group
Maintain the privacy of casino customers, and safeguard confidential guest information by acting in accordance with company policies, and attending all mandatory compliance and training sessions to maintain awareness of best practices
Ensure compliance with local laws, and Title 31
The Ideal Candidate
Minimum of 21 years of age
3+ years of prior relevant experience in hospitality, casino marketing, or a related field required
The Perks & Benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr