CWR Customer Service Rep I
Adecco Colombia S.A., Tucker, GA, United States
Adecco is assisting a local client recruiting for Customer Service Rep I opportunities in Tucker, GA This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that cares about their employees. If Customer Service Rep I sounds like something you would be interested in, and you meet the qualifications listed below, apply now!
Responsibilities for a Customer Service Rep I include but are not limited to:
Driver Communication Stay in phone contact with driver teams while they're out delivering Help them troubleshoot issues, stay on schedule, and report back delays or exceptions Follow up on missing updates or miscommunication, and escalate to the contractor when needed Customer Support Speak with customers when the driver team can't explain something or when there's an issue in the home De-escalate frustrated members and provide clarity in both Spanish and English Act as a helpful bridge between the customer and the driver team End-of-Day Check-In (Primarily for Second Shift) Guide driver teams when they return to the warehouse at the end of the day Make sure they drop off trash and haul-aways in the correct areas Ensure they check in with Costco staff before leaving Team Support Work alongside the Lead CSR to cover phones, track updates, and document issues Communicate problems or delays to the Lead or Operations Manager as needed Candidates for Customer Service Rep I must meet the following requirements to be considered:
Fluent in Spanish and English - must be able to speak and understand both Comfortable using the phone all day in a fast-paced environment Strong and confident communicator - someone who can stay calm but firm with the driver teams Dependable and flexible with shift start times and duties Basic computer skills (email, Excel, GPS tracking tools, etc.) Preferred Background Prior experience in dispatch, warehouse, delivery, or logistics Hands-on background in handyman work, furniture assembly, or appliance delivery/install Familiarity with Descartes, CLX, or similar systems is a plus What's in this Customer Service Rep I position for you?
Pay: $ 18.00 Shift: First - 6:00am - 2:30pm / Second - 12:00pm - 8:30pm Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses This Warehouse Associate I is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Rep I position and other opportunities with Adecco in Tucker, GA apply today!
Pay Details:
$18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Responsibilities for a Customer Service Rep I include but are not limited to:
Driver Communication Stay in phone contact with driver teams while they're out delivering Help them troubleshoot issues, stay on schedule, and report back delays or exceptions Follow up on missing updates or miscommunication, and escalate to the contractor when needed Customer Support Speak with customers when the driver team can't explain something or when there's an issue in the home De-escalate frustrated members and provide clarity in both Spanish and English Act as a helpful bridge between the customer and the driver team End-of-Day Check-In (Primarily for Second Shift) Guide driver teams when they return to the warehouse at the end of the day Make sure they drop off trash and haul-aways in the correct areas Ensure they check in with Costco staff before leaving Team Support Work alongside the Lead CSR to cover phones, track updates, and document issues Communicate problems or delays to the Lead or Operations Manager as needed Candidates for Customer Service Rep I must meet the following requirements to be considered:
Fluent in Spanish and English - must be able to speak and understand both Comfortable using the phone all day in a fast-paced environment Strong and confident communicator - someone who can stay calm but firm with the driver teams Dependable and flexible with shift start times and duties Basic computer skills (email, Excel, GPS tracking tools, etc.) Preferred Background Prior experience in dispatch, warehouse, delivery, or logistics Hands-on background in handyman work, furniture assembly, or appliance delivery/install Familiarity with Descartes, CLX, or similar systems is a plus What's in this Customer Service Rep I position for you?
Pay: $ 18.00 Shift: First - 6:00am - 2:30pm / Second - 12:00pm - 8:30pm Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses This Warehouse Associate I is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Rep I position and other opportunities with Adecco in Tucker, GA apply today!
Pay Details:
$18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.