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Pay Range: $23.89hr - $28.89hr Handle escalations from the call center related to complex fare issues and challenging customer interactions. Research and investigate customer concerns using internal customer administration tools. Apply appropriate solutions to resolve customer issues effectively. Assist customers with...

","descriptionText","Fares Call Center Representative Cynet Systems Sales & Business Development Job Overview Pay Range: $23.89hr - $28.89hr Handle escalations from the call center related to complex fare issues and challenging customer interactions. Research and investigate customer concerns using internal customer administration tools. Apply appropriate solutions to resolve customer issues effectively. Assist customers with...","shortDescription","Job Overview

Pay Range: $23.89hr - $28.89hr Handle escalations from the call center related to complex fare issues and challenging custome...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Quincy, MA, United States, 02169","city","Quincy","state","MA","country","United States","postal_code","02169","companyName","Cynet Systems","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=70205EEB13F167A7DD7F25B1B72138DD&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=6F74B28DAB6EFD29551E73FFEDEEB352","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Cynet Systems","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/3036516641-fares-call-center-representative","strippedDescription","Job OverviewPay Range: $23.89hr - $28.89hr Handle escalations from the call center related to complex fare issues and challenging customer interactions. Research and investigate customer concerns using internal customer administration tools. Apply appropriate solutions to resolve customer issues effectively. Assist customers with...","parsedLocation",{"_452":485,"_486":199,"_487":199,"_454":455,"_456":457,"_458":459,"_460":461},"Quincy, MA, United States","street1","street2","displayPublishedAt","11 hours ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Cynet+Systems","searchLocationPath","/jobs?location=Quincy%2C+MA%2C+United+States","searchTitlePath","/jobs?keyword=Fares+Call+Center+Representative","featuredCompany",{"_431":501,"_15":379,"_502":434,"_76":-5,"_503":504,"_248":505,"_448":506,"_507":-5,"_508":509,"_510":-5,"_511":512,"_513":514,"_515":516,"_470":517,"_478":518,"_472":519},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[524,540,560,579,599],{"_435":434,"_439":525,"_470":471,"_462":526,"_248":527,"_446":528,"_433":434,"_113":529,"_437":199,"_438":199,"_472":471,"_448":199,"_449":530,"_431":534,"_473":535,"_436":129,"_488":536,"_478":537,"_490":529,"_491":485,"_493":538,"_495":496,"_497":539},["D",1774641600000],"Ateeca","Job Summary\nPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.\n• Provides information and assistance to customers via telephone, email, letter, chat, text, and web-based forms. This includes resolving issues related to fares and Charlie Cards. This role is flexible/hybrid.\nDuties & Responsibilities\n• Handle escalations from the Call Center regarding complex issues or difficult customers involving fare related issues.\n• Research and investigate customer issues using the Customer Administration tool (CAT).\n• Apply the appropriate solutions in the CAT tool to resolve customer issues.\n• Assist customers with registration of Charlie cards.\n• Responsible for knowing MBTA policies and Fare Tariff.\n• Communicate verbally or in writing the progress of issue resolution.\n• Provide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the MBTA Customer Relations Management System (IRIS/HEAT).\n• Work with MBTA departments to research and resolve issues in a timely manner.\n• Respond to customers with a resolution via letter, phone, text, chat or email.\n• Utilize CRM (IRIS/HEAT) to ensure issues and inquiries are documented properly and routed to the appropriate departments for resolution.\n• Identify trends in fares, employee, service, and maintenance issues and report to the appropriate departments.\n• Reports to the Manager escalated issues related to fares and passes.\n• Ability to read and understand training materials, enforcement policies, rules and regulations, and safety rules/directives.\n• Highly organized and detail oriented.\n• Be available to work all shifts and/or locations as assigned or directed.\n• Ability to complete and pass required training program by the end of the probation period.\n• Performs all other duties and projects that may be assigned.\nMinimum Requirements & Qualifications\n• A high school diploma or GED with three (3) years’ experience in customer service responding to high call volume of customer inquiries.\n• Effective organizational, time management, analytical and multi-tasking skills.\n• Strong personal and problem-solving skills, to be informative, patient, tactful, diplomatic, respectful, unbiased, and ethical.\n• Excellent customer service, conflict resolution, reading, writing, speaking and comprehension skills in English and /or Spanish. xywuqvp\n• Be available to work shifts Monday-Friday, between the hours of 6:15AM-8:00PM and Saturday-Sunday, 8:00AM-4:00PM.\n• Ability to use Word, Excel, or Database Applications.\n","Job Summary\nPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.\n•...","Call Center Representative",[531],{"_458":459,"_454":455,"_452":532,"_456":457,"_460":533},"Quincy, MA, United States, 02171","02171",["B","3034452597"],"Work at Ateeca","16 hours ago","/jobs/3034452597-call-center-representative","/jobs?keyword=Ateeca","/jobs?keyword=Call+Center+Representative",{"_435":434,"_439":541,"_470":471,"_462":542,"_248":543,"_446":544,"_433":434,"_113":545,"_437":199,"_438":199,"_472":471,"_448":199,"_449":546,"_431":552,"_473":553,"_436":129,"_488":554,"_478":555,"_490":545,"_491":556,"_493":557,"_495":558,"_497":559},["D",1774627200000],"BW Retail Solutions","What You'll Be Doing

Communicate clearly and effectively with customers via phone, chat, and email using an internet-based ticketing system.

Assist customers with placing orders, tracking shipments, handling returns and warranty issues, and any other e-commerce style customer service needs.

Follow up and complete customer inquiries, while multitasking between multiple computer programs and operations.

Maintain and troubleshoot website technology competently to ensure customers have the best experience ever.

Communicate with other departments quickly and accurately via Google Workspace systems (Gmail, Gchat, Docs, Sheets, Forms) to relay information back to the customer.

Identify, investigate, and report emerging and trending issues affecting our customers.

Resolve customer-related issues as they arise, on a personalized basis to provide the utmost customer experience.

What We'll Need From You

High school diploma or equivalent is required.

Minimum of two years' experience working in a Customer Service, Operations or Data-entry position.

Basic computer skills and experience including typing, data entry, and use of internet-based software systems.

Basic knowledge of Google Workspace Systems (Sheets, Docs, Gmail).

Excellent written and verbal communication and comprehension.

Excellent attention to detail, multitasking, and problem-solving skills.

Pay Range\n$17.50 - $18.50/hr

When and Where You'll Be Working

BW Retail Solutions – Chesterfield, MI

Training Schedule: Monday–Friday, 9:00 AM – 4:00 PM (in-office)

Operating Hours: Sunday–Saturday, 8:00 AM – 6:00 PM

Scheduling: Shifts may vary and can include mornings, evenings, and weekends

Weekend Requirement: Weekend availability required; rotating weekends off provided

Hybrid Schedule: Eligible after successful completion of training (typically 3 days remote / 2 days in-office, up to 5 days in-office as needed)

Remote Work Requirements: Must have a secure, distraction-free home office and reliable high-speed internet

Why You'll Love Working Here

100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.

Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.

401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution.

Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.

Excellent pay and competitive benefits. Employee events hosted throughout the year - from lunches to team-building events to golf outings to the annual company holiday party.

Work in an environment that promotes continuous learning and development.

Tuition Reimbursement, Employee Referral Bonus, Employee Discounts, Employee Assistance Program.

Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.

Competitive paid time off package plus 6 annual paid holidays.

The opportunity to expand your knowledge through a variety of certifications and workshops.

About Us\nBW Retail Solutions is a trusted leader in end-to-end eCommerce retail brand management. Founded in 2017, we combine time-tested values with modern innovations to adapt to an ever-changing consumer landscape. We now manage over one million transactions per year by retailing the top brands in the outdoor power equipment and powersports industries. Through innovation and a customer-centric approach, we continue to elevate the e-commerce shopping experience for new and loyal customers alike. At BW Retail Solutions, we are proud of our strong culture that is built on collaboration, integrity, and adaptability. As we grow, so does our commitment to creating a workplace where people are empowered to learn, contribute, and thrive.

Visit our website to find out more at http://www.bwretail.com/

BW Retail Life: BW Retail Life

We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.

#J-18808-Ljbffr\n","What You'll Be Doing

Communicate clearly and effectively with customers via phone, chat, and email using an internet-based ticketing syste...","Call Center Representative (Hybrid)",[547],{"_458":459,"_454":548,"_452":549,"_456":550,"_460":551},"Chesterfield","Chesterfield, MO, United States, 63005","MO","63005",["B","3034550965"],"Work at BW Retail Solutions","20 hours ago","/jobs/3034550965-call-center-representative-hybrid","Chesterfield, MO, United States","/jobs?keyword=BW+Retail+Solutions","/jobs?location=Chesterfield%2C+MO%2C+United+States","/jobs?keyword=Call+Center+Representative+%28Hybrid%29",{"_435":434,"_439":561,"_470":471,"_462":562,"_248":563,"_446":564,"_433":434,"_113":565,"_437":199,"_438":199,"_472":471,"_448":199,"_449":566,"_431":572,"_473":573,"_436":120,"_488":554,"_478":574,"_490":565,"_491":575,"_493":576,"_495":577,"_497":578},["D",1774627200000],"Carrington Holding Company, LLC","A leading mortgage servicing firm is seeking a Senior Escalations Collections Specialist to provide customer support in a hybrid role. You will handle escalated calls, resolve complex customer issues, and document call details. The ideal candidate has strong negotiation skills, knowledge of debt collection practices, and experience in the mortgage servicing industry. Competitive pay at $26/hour plus bonuses is offered.\n#J-18808-Ljbffr\n","A leading mortgage servicing firm is seeking a Senior Escalations Collections Specialist to provide customer support in a hybrid role. You will han...","Senior Escalations & Mortgage Collections Pro",[567],{"_458":459,"_454":568,"_452":569,"_456":570,"_460":571},"Westfield","Westfield, IN, United States, 46074","IN","46074",["B","3034548718"],"Work at Carrington Holding Company, LLC","/jobs/3034548718-senior-escalations-mortgage-collections-pro","Westfield, IN, United States","/jobs?keyword=Carrington+Holding+Company%2C+LLC","/jobs?location=Westfield%2C+IN%2C+United+States","/jobs?keyword=Senior+Escalations+%26+Mortgage+Collections+Pro",{"_435":434,"_439":580,"_470":471,"_462":581,"_248":582,"_446":583,"_433":434,"_113":584,"_437":199,"_438":199,"_472":471,"_448":199,"_449":585,"_431":591,"_473":592,"_436":129,"_488":593,"_478":594,"_490":584,"_491":595,"_493":596,"_495":597,"_497":598},["D",1774576800000],"WESCO International","Representative

Customer Service

As a Representative

Customer Service, you will support customers and internal partners by handling inquiries, resolving issues, and ensuring accurate and timely information flow. This role requires strong organization skills, effective collaboration, and significant use of spreadsheets and system tools. You will also work closely with suppliers and internal departments to resolve escalations and improve delivery outcomes.\nResponsibilities:\nSupport customers by responding to questions, concerns, account inquiries, and resolving issues via phone and email.\nPerform significant work within spreadsheets, including data entry, tracking, updates, and reporting.\nContact and follow up with suppliers to request improved delivery dates and secure updated order information.\nHandle escalations and coordinate with internal teams to ensure timely resolution.\nResearch and resolve customer problems, including payment disputes, serving as a liaison between departments when needed.\nAssist with filing, documentation management, and maintaining accurate records.\nEnsure all tasks are handled with a high level of organization, professionalism, and teamwork.\nQualifications:\nHigh School Degree or Equivalent required\nAssociates' Degree (U.S.)/College Diploma (Canada) preferred\n2-4 years of relevant experience\nSolid interpersonal skills that allow one to work effectively in a diverse working environment\nAble to effectively communicate both verbally and in writing\nAble to work well under pressure\nStrong attention to detail\nAble to deal with people sensitively, tactfully, diplomatically, and professionally at all times\nComputer literate, including effective working skills of MS Word, Excel (heavy usage), and e-mail\nCompensation Details: $20.61 - $30.92 Per Hour\nWesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

","Representative

Customer Service

As a Representative

Customer Service, you will support customers and internal partners b...","Representative - Customer Service",[586],{"_458":459,"_454":587,"_452":588,"_456":589,"_460":590},"Hampton","Hampton, VA, United States, 23661","VA","23661",["B","3025833986"],"Work at WESCO International","1 days ago","/jobs/3025833986-representative-customer-service","Hampton, VA, United States","/jobs?keyword=WESCO+International","/jobs?location=Hampton%2C+VA%2C+United+States","/jobs?keyword=Representative+-+Customer+Service",{"_435":434,"_439":600,"_470":471,"_462":601,"_248":602,"_446":603,"_433":434,"_113":604,"_437":199,"_438":199,"_472":471,"_448":199,"_449":605,"_431":611,"_473":612,"_436":129,"_488":613,"_478":614,"_490":604,"_491":615,"_493":616,"_495":617,"_497":618},["D",1774623600000],"PGW Auto Glass","Customer Service Representative

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.\nEssential Job Duties:

Handles inbound customer service calls from glass shops. Inputs orders into the order entry application. Provide verbal and/or written correspondence as necessary to resolve issues. Assume other duties as assigned.\nPreferred Qualifications:

Call Center Customer Service Experience Bilingual, English & Spanish High School diploma or equivalent\nKnowledge/Skills/Abilities:

Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude. Proficient computer skills are essential. Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills. Must be reliable/dependable. Strive to minimize the handle time of inbound calls while maintaining quality. Maintain the utmost level of business integrity. Must exercise good business judgment, courtesy, and tact in rendering customer service activities. Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.\nEssential Physical Demands/Work Environment:

Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times. CSR's work in ergonomically-designed work stations that create a pleasant and team-oriented environment.\n","Customer Service Representative

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inb...","Customer Service Representative",[606],{"_458":459,"_454":607,"_452":608,"_456":609,"_460":610},"North Fort Myers","North Fort Myers, FL, United States, 33917","FL","33917",["B","3032665098"],"Work at PGW Auto Glass","21 hours ago","/jobs/3032665098-customer-service-representative","North Fort Myers, FL, United States","/jobs?keyword=PGW+Auto+Glass","/jobs?location=North+Fort+Myers%2C+FL%2C+United+States","/jobs?keyword=Customer+Service+Representative","actionData","errors"]