Costumer Service Rep up to$24
NexGen Staffing LLC, Baldwin Park, CA, United States
Customer Service Support Specialist
As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team. Essential Responsibilities: Providing customer service team support via telephone or email Responding to customer questions Resolving customer complaints Preparing documents and reports Updating customer database Improving overall customer satisfaction Ensuring appropriate actions are taken to resolve customers problems or concerns Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff Performing other related duties as assigned Minimum Qualifications/Experience: High school diploma or equivalent 2+ years of customer service experience Excellent communications skills, both oral and written Service-oriented and able to resolve customer inquiries Proficient computer skills with Microsoft Office, especially Excel. CRM experience, NetSuite preferred Working Conditions: Typical office environment Ability to work sitting down, some walking up and down stairs from first to second floor
As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team. Essential Responsibilities: Providing customer service team support via telephone or email Responding to customer questions Resolving customer complaints Preparing documents and reports Updating customer database Improving overall customer satisfaction Ensuring appropriate actions are taken to resolve customers problems or concerns Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff Performing other related duties as assigned Minimum Qualifications/Experience: High school diploma or equivalent 2+ years of customer service experience Excellent communications skills, both oral and written Service-oriented and able to resolve customer inquiries Proficient computer skills with Microsoft Office, especially Excel. CRM experience, NetSuite preferred Working Conditions: Typical office environment Ability to work sitting down, some walking up and down stairs from first to second floor