Japanese Bilingual Customer Service Representative

Staffmark Group, Schaumburg, IL, United States

Duration: Full Time

Job Title: Japanese Bilingual Customer Service Representative

Location: Schaumburg, IL (Hybrid, once a week office)

Hours: 9:00am - 5:30pm (M-F)

Classification: Non-Exempt, Full-Time, Direct-Hire

The Client Service Associate (CSR) will support Account Managers with internal client service tasks for business accounts. This includes handling client communications, preparing documents, supporting renewals, and assisting with account updates.

This is an entry-level role with structured training, so no prior industry experience is required. You will receive full guidance from day one, and the company will support your development step-by-step, including professional license training if needed.

The company provides essential services that organizations rely on long-term, offering strong stability and steady growth. With recent expansion, this is an excellent time to join and build a long-term career, gaining experience that can lead to future opportunities such as Account Representative or Manager roles, where you manage client relationships and deepen your professional expertise.

The position offers a hybrid work schedule, with only one day per week required in the office-ideal for candidates seeking flexibility while developing professional skills.

We welcome candidates who are detail-oriented, responsible, and motivated to grow in a stable, relationship-driven business environment.

Responsibilities:

Support clients with account updates and service requests

Review documents to make sure information is correct and complete

Organize and maintain client files and important records

Communicate with business partners to request information and follow up as needed

Help prepare documents for account renewals and periodic reviews

Assist with billing processes and check for accuracy

Support new client onboarding and help collect required information

Handle incoming and outgoing emails and mail

Report unusual issues to a supervisor when needed

Enter and update information in the company system

Qualifications:

Advanced-level Japanese bilingual proficiency required

Prior clerical or administrative experience highly preferred

B2B customer service experience is a strong plus

Excellent communication and customer service skills

Strong mathematical and analytical abilities

Willingness to obtain the required professional license (company support provided)

Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.