Customer Service Representative
KAD Staffing, Waukesha, WI, United States
Duration: Full Time
Responsibilities:
- Responsible for providing sales support to customers
- Answers incoming sales calls via telephone and e-mail
- Handle billing issues, product problems, service questions and general client concerns.
- Responsible for data entry, calculates prices, discounts, and submits proposals to meet specific customer requirements in an efficient manner.
- Ability to learn company products and services to address customer inquiries
- Maintain a high level of professionalism with clients
- Works with the Purchasing team to get purchase orders placed with vendors as required
- Trace & expedite late orders to ensure customer satisfaction.
- Keep current on market conditions regarding products, product updates and new technologies through available vendor resources.
- Works with cross functional teams to get product records loaded and updated with current pricing as required to maintain accurate computer records.
- Resolve customer concerns in an expeditious and tactful manner.
- Process any return orders from assigned customers
- Process Engineered Systems Repair Orders.
- Create/update customer open order reports.
- Keep customers informed as shipment dates are modified.
- Maintain (and create as needed) work instruction documents.
- Supports Outside Sales personnel
- Willingness to help out in other areas as needed
QUALIFICATIONS:
- Three to five years of customer service experience in a manufacturing environment
- Proficient with MS Office
- Strong attention to detail and accuracy.
- Excellent communication skills - oral and written.
- Ability to multi-task and prioritize.
- Knowledge of the fluid power industry a plus
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