CX Center of Excellence Leader — Strategy & Experience

A leading insurance firm in New York is seeking a Head of Customer Experience to operationalize experience best practices and deliver measurable business outcomes. This senior leadership role will oversee the User Experience and Customer Experience Programs teams, influencing strategy, planning, and execution across the organization. The ideal candidate will possess proven experience in customer experience leadership and exceptional communication skills. The position offers the chance to drive transformational change within the company.
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