Head of Experience Design

## Head of Customer Experience Center of Excellence**Role Summary** The Head of Experience Design will operationalize experience best practices at scale to deliver measurable business outcomes supporting Guardian’s strategy. Reporting into senior leadership, this role leads the User Experience (UX) team, the Customer Experience (CX) Programs team, and Senior Experience Consultants, and plays a critical role in enabling and supporting Guardian’s Business Technology Operating Model (BTOM). The leader ensures that consumer experience best practices are current, actionable, operationalized, and consistently applied to drive measurable business outcomes and progress toward goals. This role acts as both a strategic advisor and enterprise influencer, partnering across business, technology, and functional leaders to embed consumer-first thinking into strategy, planning, and execution. **Key Responsibilities** Define and lead the enterprise vision for Consumer Experience & Advocacy as a Center of Excellence, ensuring alignment with Guardian’s strategy and priorities.Serve as a senior thought leader and advisor on consumer experience, influencing executive decision-making and strategic initiatives. Govern experience-related work to ensure consistency, quality, and adherence to CX principles across products, platforms, and journeys. Partner closely with Business and Technology leaders to embed consumer experience disciplines into the Business Technology Operating Model. User Experience (UX) Senior Experience Consultants Build strong leadership capability, clear role accountability, and career pathways across the CXA organization. **Required Qualifications & Experience**Proven experience leading enterprise-scale Customer Experience or Design organizations.Strong experience building and scaling Centers of Excellence, including standards, governance, and enablement models. Ability to translate strategy into executable frameworks and measurable outcomes. Exceptional leadership, communication, and stakeholder management skills. Enterprise mindset with the ability to see the big picture and drive long-term transformation. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at .Visa Sponsorship:Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship. #J-18808-Ljbffr