Customer Service Rep

POSITION PURPOSE To solicit and manage freight orders daily from a designated and assigned base of SOAR Transportation customers by phone, e-mail, web-based platforms, and electronic data interchange and once received, enter the freight orders into the McLeod System for process and service. Communicate to SOAR Transportation customers via e-mail and phone in a timely, professional manner. JOB FUNCTIONS Consistently and continually solicit committed and non committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily. Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes. Continuously monitor all available communication exchanges for receiving freight load orders. Aggressively accept, pre-accept, and enter all freight orders into the system. Offer and outsource the appropriate loads to the SOAR Transportation network of carriers. Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments. Remedy customer complaints regarding SOAR Transportation service to maximize customer satisfaction. Interface with management to advise them on any feedback provided by the customer relative to our service, product offerings or changes in their business levels. Utilize booking tools to obtain data regarding booking averages and market trends. May enter pick-up and delivery information specified by the customer into McLeod system or assign pickup and delivery window into McLeod system when customer does not specify appointment times. May travel to a customer or business site for business related meetings or entertainment purposes. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. Ability to work on any SOAR Transportation site or SOAR Transportation customer location site while performing the essential functions of this position. Maintain company, employee, and customers confidentiality. Other duties and special projects as assigned by management. KEY KNOWLEDGE AND EXPERIENCE High school diploma or GED equivalent 1 – 2 years work experience in the transportation industry or customer service Inside sales or other sales experience preferred Excellent communication and customer service skills required Knowledge of Microsoft Office products required Experience working in a deadline driven environment preferred