Business Analyst with Salesforce experience
Tata Consultancy Services, Pittsburgh, PA, United States
Business Analyst with Salesforce experience
Must Have Technical/Functional Skills • Hands-on Salesforce experience (configuration, customization, reporting). • Strong understanding of CRM processes, Salesforce Sales Cloud, and Service Cloud. • Familiarity with Agile methodologies and tools like Jira or Confluence. • Excellent communication and stakeholder management skills. • Knowledge of data visualization tools (Tableau, Power BI). • Exposure to integration tools (MuleSoft, Informatica).
Roles & Responsibilities • Requirements Gathering & Analysis o Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements. o Document AS-IS and TO-BE business process flows. • Salesforce Solution Design o Configure and customize Salesforce features (objects, fields, workflows, reports, dashboards). o Recommend best practices for Salesforce usage and optimization. • Project Execution o Support end-to-end project lifecycle: requirement gathering, UAT, deployment, and post-implementation support. o Coordinate and lead User Acceptance Testing (UAT) and defect tracking. • Stakeholder Communication o Act as a bridge between business teams and Salesforce developers/administrators. o Prepare and present status reports and solution documentation. • Data & Process Management o Perform data analysis and ensure data integrity within Salesforce. o Identify opportunities for process improvement and automation
Salary Range- $100,000-$125,000 a year #LI-OJ1
Must Have Technical/Functional Skills • Hands-on Salesforce experience (configuration, customization, reporting). • Strong understanding of CRM processes, Salesforce Sales Cloud, and Service Cloud. • Familiarity with Agile methodologies and tools like Jira or Confluence. • Excellent communication and stakeholder management skills. • Knowledge of data visualization tools (Tableau, Power BI). • Exposure to integration tools (MuleSoft, Informatica).
Roles & Responsibilities • Requirements Gathering & Analysis o Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements. o Document AS-IS and TO-BE business process flows. • Salesforce Solution Design o Configure and customize Salesforce features (objects, fields, workflows, reports, dashboards). o Recommend best practices for Salesforce usage and optimization. • Project Execution o Support end-to-end project lifecycle: requirement gathering, UAT, deployment, and post-implementation support. o Coordinate and lead User Acceptance Testing (UAT) and defect tracking. • Stakeholder Communication o Act as a bridge between business teams and Salesforce developers/administrators. o Prepare and present status reports and solution documentation. • Data & Process Management o Perform data analysis and ensure data integrity within Salesforce. o Identify opportunities for process improvement and automation
Salary Range- $100,000-$125,000 a year #LI-OJ1