Senior Director of Operations
TechSoup, Boston, MA, United States
How to apply
In addition to our phone screen and interview process, we partnerwithProvn,atalentcompany that runs hiring events where candidates completeprofessional challenges built for high-demand roles in AI-forward industries.We love thatProvnhelps non-traditional candidatesshowcasetheir skills and passions with less bias than traditional recruiting practices.
To be considered, please complete the 1-hour challenge at the link below and submit your application through our career website to submit your resume and cover letter. Senior Director of Operations at Data Tech Hub
(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin). Data and Technology Hub
Location
Boston, MA or Remote (US)
Reports to
Chief Executive Officer (CEO)
WhyData and Technology Hub? Data and Technology Hubequipscommunities tomeasureand multiply their impact.
Where a child grows up in the U.S. shapes their access to education, jobs, housing, and economic opportunity. Across the country, cradle‑to‑career place‑based partnerships are doing thehard workof creating pathways to economic mobility. Yet too often they do this without access to the tools, data capabilities, or technical capacity needed to understand and scale what works.
Data and Technology Hubexiststo change that. We equip place‑based leaders with the data, technology, and AI tomeasurewhat matters and understand whatis driving results. When organizations understand what interventions work well, they better direct resources to programs thatmeasurably advance progress.
As a founding executive atData and Technology Hub, you will help build a national movement to develop technology that solves real community problems—working alongside one of the most impactful philanthropies of our generation to transform lives across urban and rural America.We’relooking for entrepreneurial, creative builders who pursue audacious goals, solve gnarly technical problems, bring deep convictions and ethical grounding, and love collaborating around a whiteboard as much as online. Join us to build somethingmeaningful from theground up. Nerdsencouragedto apply.
Whythisleadership team role?
Join the founding team of an early-stage, mission-driven data and AI venture funded by the Ballmer Group
Build the systems, rhythms, andinfrastructure that allowData and Technology Hubto execute quickly and reliably
Act as the strategic partner to the CEO for day-to-day operations and the future organizational design ofData and Technology Hub, includingoperating model,teamroles, and scaling plans
OwntheData and Technology Hubsuccess scorecard and organizational KPIs end-to‑end: definition, instrumentation, data collection, reporting, and continuous improvement
Lead an AI‑first operating approach:identifyhigh‑leverage opportunities toempower team members andautomate, streamline, and instrument internal processes using modern AI and workflow tools
Whatyou’lldo
Establish the core operating cadence: weekly leadership rhythms, all-hands, quarterly planning, retrospectives,people operations (hiring, onboarding),and documentation system that supports a remote-first, fast-moving startup
Partner with the CEO to define and execute the two-year roadmap, organizational strategy, and long-term operating model evolution (year 2+)
Start primarilyinternally-facingand become increasingly field-facing by year two, potentially evolving to lead the consulting / delivery team as we scale services to communities.Initialfocus areas include:
InternalSystemsand Operations:Build andoperateinternal structures and cadencesfor cross-functional coordinationandcollaboration,organizationalgovernance, and people systems for a small, growing team, collaborating closely with the Executive Assistant. Leverage AI tooling and workflows to drive efficiency and automationin partnership with the technical lead.
Organizational Scorecard:Develop,maintain,and continuously improve the organization‑wide success scorecard, including KPI definitions, targets,owners, and review cadence; ensure the scorecard is used to drive decisions and accountability.
Financial Operations:Partner with the CEO, financial analyst,and fiscal sponsor tomaintaineffective fiscal sponsorship structures, compliance, and operational workflows that support speed and transparency.
Consulting/Delivery Operations:Define andestablishthe consulting/delivery operations and playbook (intake, scoping, resourcing, project management, quality standards, and learning loops) to scale in year two.
Funder Communications:Develop funder communications materials and operations: narrative‑ready quarterly packs, scorecard updates, and templates that make it easy to show progress and learnings.Lead planning andoperationalmechanics fortwice‑yearlysuccesssummits with funders and stakeholders in partnership with CEO and Community Engagement lead.
Whatyou’llbring
12–15+ years of operations, strategy, chief of staff, program operations, consulting operations, or general management experience, including early-stage and scaled environments
Exceptional execution orientation: can translate strategy into plans, run tight operating cadences,anticipaterisks, and unblock teams quickly
Strong analytics and measurement skills: can define KPIs, design scorecards, instrument systems, and use data to drive decisions
Financial fluency andpastbudget ownershiparea must, including forecasting, variance analysis, and communicating financial status to non-finance audiences
Peoplemanagement experience (hiring, coaching, performance management) and comfort leading through influence in cross‑functional settingsthat include a mix of full‑time and vendor resources
Excellent written and verbal communication; can produce clear funder‑readymaterials and run high‑stakes meetings with confidence
Deep experience leading alongside and in partnership with C‑suite leaders, navigating complexities of multi‑stakeholder environments, and navigating andanticipatingthe needs of demanding stakeholders
Commitment to economic mobility, equity, and place‑based partnershipwork and approaches; experience in social impact ecosystems is a plus.
Desired Experience
Bachelor’s degree in liberal arts, business, operations, public policy, or equivalent practical experience.
12–15+ years of relevant operations/strategy experience, including a range of early‑stage and mature leadership roles
People management experience, including recruiting, hiring, performance management, and managing a mix of full‑time and vendor resources
ExperienceleveragingAI and agentic technology toidentifyareas for operational efficiency and implementing new ways of working and jobs‑to‑be‑done to save time and cost for your organization
Physical and Work Environment requirements
Physical Requirements: High frequency of viewing a computer monitor, typing on a computer keyboard, checking mobile devices for communications.Requires travel of 25% for leadership team members. Ability to travel by car or plane for quarterly team meetings, industry conferences, and client field visits, site visits, and onsite meetings.
Data and Technology Huband TechSoup are fully remote workcultures butensuring ourearly‑stagefounding team members have opportunities to work in personoften iscritical to our culture and early success. Founding team members must be willing to travel to Boston and Seattle for team meetings and meetwithour place‑based clientsregularlyat industry events and in the field.
Every team member will have an opportunity to set up their home or work office space to be a motivating and work/life friendly environment.
Office space available upon request for team members working in or near Kendall Square/Cambridge, MA.
AboutData and Technology Hub Data and Technology Hubis adata, AI, and technology social impact venture funded by The Ballmer Group to lead a national strategy on arming place‑based technology leaders with the repeatable tools, community, and capacity needed for them to significantly expand their community impact and success. The initiativeoperatesa fiscally sponsored projectofTechSoup Global.
Founded in Cambridge, MA in October 2025,Data and Technology Hub’svision is that “All communities in the U.S. have the technology tools to measurably advance economic mobility” anditsdaily mission is to “empower place‑based partnerships to apply exemplary data practices and cutting‑edge technology to solve local challenges”.
About Ballmer Group Philanthropy: Ballmer Group is committed to improving economic mobility for children and families in the United States, funding leaders and organizations that havedemonstratedthe ability to reshape opportunity.The organizationfocuseson multiple impact areas and systems that canimpacteconomic mobility, such as early learning, K-12 education, college and career pathways, housing, behavioral health, and criminal justice.Ballmer Group was co‑founded in 2015 by philanthropist Connie Ballmer and her husband Steve Ballmer, former CEO of Microsoft, founder ofUSAFacts, andchairmanof the Los Angeles Clippers. Learn more at www.ballmergroup.org.
In the US, where youlivehas a significant impact on your opportunities for upward economic mobility and overall life outcomes. The Ballmer Group believes that improving economic mobility outcomes for populations at scale will take more thanhigh‑quality programs. Spurred by these beliefs, The Ballmer Group has made significant investmentsintoorganizations like the Data and Technology Hub andwhat have become known as “place‑based partnerships” (“PBPs”). PBPs are characterized by:
Partners from government, nonprofit organizations, philanthropies, businesses, and the civic sectors working together consistently and long‑term in a specific geography
These partners agree on a core set of measurable outcomes and set goals for improvement overall byrace to address pervasive disparities
A local organization called an “intermediary” or “backbone” is endorsed to or established to uniquely support partners to work collectively on shared goals and avoid acting in silos
Partners consistently use local data toidentifywhat services, programs, and policiesactually workand to continuously improve, engaging those most impacted to help interpret the data and adapt interventions
Philanthropy and public agencies actively invest new and existing dollars to sustain and scale what works.
About TechSoup We believe in using technology forthe greatergood.
We’rea fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge thatleveragestechnology to enable connections and innovative solutions for a moreequitableplanet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission‑critical resources worldwide. For over 30 years,we’vebeen building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world throughsustainable, low-cost,self‑service offers deliveredatscale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territoriesto receivetechnology tools, resources, and funding with a retail value of more than$19.1 billion. We are constantly evolving.
As technology and global needs change, so do we.We’recreatingnew,community‑driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’reinnovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team. TechSoup Global is the fiscal sponsor of the Data and Technology Hub venture.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military
#J-18808-Ljbffr
In addition to our phone screen and interview process, we partnerwithProvn,atalentcompany that runs hiring events where candidates completeprofessional challenges built for high-demand roles in AI-forward industries.We love thatProvnhelps non-traditional candidatesshowcasetheir skills and passions with less bias than traditional recruiting practices.
To be considered, please complete the 1-hour challenge at the link below and submit your application through our career website to submit your resume and cover letter. Senior Director of Operations at Data Tech Hub
(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin). Data and Technology Hub
Location
Boston, MA or Remote (US)
Reports to
Chief Executive Officer (CEO)
WhyData and Technology Hub? Data and Technology Hubequipscommunities tomeasureand multiply their impact.
Where a child grows up in the U.S. shapes their access to education, jobs, housing, and economic opportunity. Across the country, cradle‑to‑career place‑based partnerships are doing thehard workof creating pathways to economic mobility. Yet too often they do this without access to the tools, data capabilities, or technical capacity needed to understand and scale what works.
Data and Technology Hubexiststo change that. We equip place‑based leaders with the data, technology, and AI tomeasurewhat matters and understand whatis driving results. When organizations understand what interventions work well, they better direct resources to programs thatmeasurably advance progress.
As a founding executive atData and Technology Hub, you will help build a national movement to develop technology that solves real community problems—working alongside one of the most impactful philanthropies of our generation to transform lives across urban and rural America.We’relooking for entrepreneurial, creative builders who pursue audacious goals, solve gnarly technical problems, bring deep convictions and ethical grounding, and love collaborating around a whiteboard as much as online. Join us to build somethingmeaningful from theground up. Nerdsencouragedto apply.
Whythisleadership team role?
Join the founding team of an early-stage, mission-driven data and AI venture funded by the Ballmer Group
Build the systems, rhythms, andinfrastructure that allowData and Technology Hubto execute quickly and reliably
Act as the strategic partner to the CEO for day-to-day operations and the future organizational design ofData and Technology Hub, includingoperating model,teamroles, and scaling plans
OwntheData and Technology Hubsuccess scorecard and organizational KPIs end-to‑end: definition, instrumentation, data collection, reporting, and continuous improvement
Lead an AI‑first operating approach:identifyhigh‑leverage opportunities toempower team members andautomate, streamline, and instrument internal processes using modern AI and workflow tools
Whatyou’lldo
Establish the core operating cadence: weekly leadership rhythms, all-hands, quarterly planning, retrospectives,people operations (hiring, onboarding),and documentation system that supports a remote-first, fast-moving startup
Partner with the CEO to define and execute the two-year roadmap, organizational strategy, and long-term operating model evolution (year 2+)
Start primarilyinternally-facingand become increasingly field-facing by year two, potentially evolving to lead the consulting / delivery team as we scale services to communities.Initialfocus areas include:
InternalSystemsand Operations:Build andoperateinternal structures and cadencesfor cross-functional coordinationandcollaboration,organizationalgovernance, and people systems for a small, growing team, collaborating closely with the Executive Assistant. Leverage AI tooling and workflows to drive efficiency and automationin partnership with the technical lead.
Organizational Scorecard:Develop,maintain,and continuously improve the organization‑wide success scorecard, including KPI definitions, targets,owners, and review cadence; ensure the scorecard is used to drive decisions and accountability.
Financial Operations:Partner with the CEO, financial analyst,and fiscal sponsor tomaintaineffective fiscal sponsorship structures, compliance, and operational workflows that support speed and transparency.
Consulting/Delivery Operations:Define andestablishthe consulting/delivery operations and playbook (intake, scoping, resourcing, project management, quality standards, and learning loops) to scale in year two.
Funder Communications:Develop funder communications materials and operations: narrative‑ready quarterly packs, scorecard updates, and templates that make it easy to show progress and learnings.Lead planning andoperationalmechanics fortwice‑yearlysuccesssummits with funders and stakeholders in partnership with CEO and Community Engagement lead.
Whatyou’llbring
12–15+ years of operations, strategy, chief of staff, program operations, consulting operations, or general management experience, including early-stage and scaled environments
Exceptional execution orientation: can translate strategy into plans, run tight operating cadences,anticipaterisks, and unblock teams quickly
Strong analytics and measurement skills: can define KPIs, design scorecards, instrument systems, and use data to drive decisions
Financial fluency andpastbudget ownershiparea must, including forecasting, variance analysis, and communicating financial status to non-finance audiences
Peoplemanagement experience (hiring, coaching, performance management) and comfort leading through influence in cross‑functional settingsthat include a mix of full‑time and vendor resources
Excellent written and verbal communication; can produce clear funder‑readymaterials and run high‑stakes meetings with confidence
Deep experience leading alongside and in partnership with C‑suite leaders, navigating complexities of multi‑stakeholder environments, and navigating andanticipatingthe needs of demanding stakeholders
Commitment to economic mobility, equity, and place‑based partnershipwork and approaches; experience in social impact ecosystems is a plus.
Desired Experience
Bachelor’s degree in liberal arts, business, operations, public policy, or equivalent practical experience.
12–15+ years of relevant operations/strategy experience, including a range of early‑stage and mature leadership roles
People management experience, including recruiting, hiring, performance management, and managing a mix of full‑time and vendor resources
ExperienceleveragingAI and agentic technology toidentifyareas for operational efficiency and implementing new ways of working and jobs‑to‑be‑done to save time and cost for your organization
Physical and Work Environment requirements
Physical Requirements: High frequency of viewing a computer monitor, typing on a computer keyboard, checking mobile devices for communications.Requires travel of 25% for leadership team members. Ability to travel by car or plane for quarterly team meetings, industry conferences, and client field visits, site visits, and onsite meetings.
Data and Technology Huband TechSoup are fully remote workcultures butensuring ourearly‑stagefounding team members have opportunities to work in personoften iscritical to our culture and early success. Founding team members must be willing to travel to Boston and Seattle for team meetings and meetwithour place‑based clientsregularlyat industry events and in the field.
Every team member will have an opportunity to set up their home or work office space to be a motivating and work/life friendly environment.
Office space available upon request for team members working in or near Kendall Square/Cambridge, MA.
AboutData and Technology Hub Data and Technology Hubis adata, AI, and technology social impact venture funded by The Ballmer Group to lead a national strategy on arming place‑based technology leaders with the repeatable tools, community, and capacity needed for them to significantly expand their community impact and success. The initiativeoperatesa fiscally sponsored projectofTechSoup Global.
Founded in Cambridge, MA in October 2025,Data and Technology Hub’svision is that “All communities in the U.S. have the technology tools to measurably advance economic mobility” anditsdaily mission is to “empower place‑based partnerships to apply exemplary data practices and cutting‑edge technology to solve local challenges”.
About Ballmer Group Philanthropy: Ballmer Group is committed to improving economic mobility for children and families in the United States, funding leaders and organizations that havedemonstratedthe ability to reshape opportunity.The organizationfocuseson multiple impact areas and systems that canimpacteconomic mobility, such as early learning, K-12 education, college and career pathways, housing, behavioral health, and criminal justice.Ballmer Group was co‑founded in 2015 by philanthropist Connie Ballmer and her husband Steve Ballmer, former CEO of Microsoft, founder ofUSAFacts, andchairmanof the Los Angeles Clippers. Learn more at www.ballmergroup.org.
In the US, where youlivehas a significant impact on your opportunities for upward economic mobility and overall life outcomes. The Ballmer Group believes that improving economic mobility outcomes for populations at scale will take more thanhigh‑quality programs. Spurred by these beliefs, The Ballmer Group has made significant investmentsintoorganizations like the Data and Technology Hub andwhat have become known as “place‑based partnerships” (“PBPs”). PBPs are characterized by:
Partners from government, nonprofit organizations, philanthropies, businesses, and the civic sectors working together consistently and long‑term in a specific geography
These partners agree on a core set of measurable outcomes and set goals for improvement overall byrace to address pervasive disparities
A local organization called an “intermediary” or “backbone” is endorsed to or established to uniquely support partners to work collectively on shared goals and avoid acting in silos
Partners consistently use local data toidentifywhat services, programs, and policiesactually workand to continuously improve, engaging those most impacted to help interpret the data and adapt interventions
Philanthropy and public agencies actively invest new and existing dollars to sustain and scale what works.
About TechSoup We believe in using technology forthe greatergood.
We’rea fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge thatleveragestechnology to enable connections and innovative solutions for a moreequitableplanet.
TechSoup is a global nonprofit social enterprise that connects NGOs with mission‑critical resources worldwide. For over 30 years,we’vebeen building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world throughsustainable, low-cost,self‑service offers deliveredatscale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territoriesto receivetechnology tools, resources, and funding with a retail value of more than$19.1 billion. We are constantly evolving.
As technology and global needs change, so do we.We’recreatingnew,community‑driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities.
We’reinnovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team. TechSoup Global is the fiscal sponsor of the Data and Technology Hub venture.
TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military
#J-18808-Ljbffr