Associate Account Manager
Expedia, Inc., Austin, TX, United States
Associate Account Manager, Small & Medium Business
Expedia Group powers global travel for everyone, everywhere. Our platform brings together industry‑leading brands, cutting‑edge technology, and a diverse, collaborative team focused on removing friction from the travel experience.
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model, and career development resources to fuel our employees' passion for travel and ensure a rewarding career journey.
In this role, you will:
Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal.
Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking.
Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility.
Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity.
Maintain a high‑output rhythm of consultations, follow‑ups, and reporting across a large book of business.
Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end‑to‑end traveler experience.
Collaborate with internal teams to elevate issues, remove friction, and share insights that benefit the broader marketplace.
Conduct primarily virtual engagements, with occasional in‑person meetings (up to 10% travel).
Experience & Qualifications:
2–4 years of experience in account management, sales, or client services—ideally in a fast‑paced, high‑volume environment.
Strategic thinking and problem‑solving skills; you know how to look at data, spot the “why,” and act on it.
Comfort influencing decisions and guiding others through change with confidence and clarity.
Excellent communication skills— you know how to simplify the complex, listen with intention, and move conversations forward.
Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously.
Familiarity with Salesforce, Tableau, or similar CRM/BI tools.
A strong sense of ownership and follow‑through— you don’t wait for things to happen, you make them happen.
Experience with the vacation rental or broader travel industry is a plus.
Accommodation Requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I‑9 to confirm work authorization.
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Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model, and career development resources to fuel our employees' passion for travel and ensure a rewarding career journey.
In this role, you will:
Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal.
Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking.
Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility.
Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity.
Maintain a high‑output rhythm of consultations, follow‑ups, and reporting across a large book of business.
Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end‑to‑end traveler experience.
Collaborate with internal teams to elevate issues, remove friction, and share insights that benefit the broader marketplace.
Conduct primarily virtual engagements, with occasional in‑person meetings (up to 10% travel).
Experience & Qualifications:
2–4 years of experience in account management, sales, or client services—ideally in a fast‑paced, high‑volume environment.
Strategic thinking and problem‑solving skills; you know how to look at data, spot the “why,” and act on it.
Comfort influencing decisions and guiding others through change with confidence and clarity.
Excellent communication skills— you know how to simplify the complex, listen with intention, and move conversations forward.
Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously.
Familiarity with Salesforce, Tableau, or similar CRM/BI tools.
A strong sense of ownership and follow‑through— you don’t wait for things to happen, you make them happen.
Experience with the vacation rental or broader travel industry is a plus.
Accommodation Requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I‑9 to confirm work authorization.
#J-18808-Ljbffr