TRIO Associate Academic Coach (Assistant Program Director)
Cleveland State University, Cleveland, OH, United States
Cleveland State University - Engaged Learning
TRIO Associate Academic Coach (Assistant Program Director)
Business Title: TRIO Associate Academic Coach (Assistant Program Director)
Posting Category: Administrative and Professional
Salary Grade: 06
Salary Plan: Professional Staff - SEIU
Department Trio
Position Location Main Campus
Financial Information FTE: 1
Job Summary Maintains a student caseload encouraging achievement of goals through self‑assessment, reflection and connection to campus and community resources, with the goal of graduation. Assists in developing and implementing goals and strategies as an associate professional in academic coaching, transition programming and orientation, enrollment, retention, persistence, progression, and graduation. Develops, revises and implements recruiting, outreach, and engagement programming. Participates in teams to develop, monitor, and update degree plans, audits, and academic records. Performs other functionally related duties as assigned.
Minimum Qualifications
Bachelor’s degree from an accredited university or college.
Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting.
Experience working with all student populations and recruitment efforts.
Experience using an early alert/advising system powered by predictive analytics.
Preferred Qualifications
Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs)
Ability to creatively motivate, empower, and recognize students.
Ability to increase retention and graduation rates.
Skilled in effective intervention programs and early outreach plans for students.
Working knowledge of student development, education policies, and trends.
Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self‑directed, and forward‑thinking.
Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans.
Skilled in problem‑solving, analysis, follow‑through, influence, and persuasion.
Detail‑oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time‑management skills.
Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery.
Knowledge of working with integrated software systems as an end user and utilizing social networking communications.
Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Ability to work evenings and weekends, as required.
Special Instructions to Applicants Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at
http://www.csuohio.edu/offices/hrd/employment.html . Mailed or emailed application materials will not be accepted.
Working Hours Typically, Monday – Friday 8:00 AM-5:00 PM
Recruitment Dates Posted Date: 03/25/2026
Review Begins: 04/01/2026
Supplemental Questions
* How did you hear about this employment opportunity?
Public Job Posting
Internal Job Posting
Agency Referral
Advertisement/Publication
Personal Referral
CSU Website
Other
If you selected 'Public Job Posting' or 'Other' please provide source. (Open Ended Question)
* Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
* Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
* Do you have experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
Yes
No
Do you have experience working with all student population and recruitment efforts?
Yes
No
Do you have experience using an early alert/advising system powered by predictive analytics?
Yes
No
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Posting Category: Administrative and Professional
Salary Grade: 06
Salary Plan: Professional Staff - SEIU
Department Trio
Position Location Main Campus
Financial Information FTE: 1
Job Summary Maintains a student caseload encouraging achievement of goals through self‑assessment, reflection and connection to campus and community resources, with the goal of graduation. Assists in developing and implementing goals and strategies as an associate professional in academic coaching, transition programming and orientation, enrollment, retention, persistence, progression, and graduation. Develops, revises and implements recruiting, outreach, and engagement programming. Participates in teams to develop, monitor, and update degree plans, audits, and academic records. Performs other functionally related duties as assigned.
Minimum Qualifications
Bachelor’s degree from an accredited university or college.
Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting.
Experience working with all student populations and recruitment efforts.
Experience using an early alert/advising system powered by predictive analytics.
Preferred Qualifications
Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs)
Ability to creatively motivate, empower, and recognize students.
Ability to increase retention and graduation rates.
Skilled in effective intervention programs and early outreach plans for students.
Working knowledge of student development, education policies, and trends.
Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self‑directed, and forward‑thinking.
Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans.
Skilled in problem‑solving, analysis, follow‑through, influence, and persuasion.
Detail‑oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time‑management skills.
Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery.
Knowledge of working with integrated software systems as an end user and utilizing social networking communications.
Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Ability to work evenings and weekends, as required.
Special Instructions to Applicants Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at
http://www.csuohio.edu/offices/hrd/employment.html . Mailed or emailed application materials will not be accepted.
Working Hours Typically, Monday – Friday 8:00 AM-5:00 PM
Recruitment Dates Posted Date: 03/25/2026
Review Begins: 04/01/2026
Supplemental Questions
* How did you hear about this employment opportunity?
Public Job Posting
Internal Job Posting
Agency Referral
Advertisement/Publication
Personal Referral
CSU Website
Other
If you selected 'Public Job Posting' or 'Other' please provide source. (Open Ended Question)
* Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
* Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
* Do you have experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
Yes
No
Do you have experience working with all student population and recruitment efforts?
Yes
No
Do you have experience using an early alert/advising system powered by predictive analytics?
Yes
No
#J-18808-Ljbffr