Inbound Customer Service Representative
Red Bull Gruppe, Denver, CO, United States
Inbound Call Center Customer Service Representative
As an Inbound Call Center Customer Service Representative, you will interact with customers and internal employees to answer questions about their accounts, build relationships, and provide exceptional customer service. You must have strong computer proficiency, effective problem‑solving abilities, and a genuine desire to assist customers.
Responsibilities
Professionally answer incoming calls from customers and field personnel.
Identify and evaluate customers’ needs and route calls appropriately.
Build and maintain customer relationships through consistent and timely communication.
Provide accurate, complete, and reliable information using appropriate methods and tools.
Handle customer complaints and offer practical solutions and alternatives in a timely manner.
Document all customer communications and statuses accurately and completely.
Follow up and provide status updates on outstanding email and voicemail items.
Provide invoices to customers as required or upon request.
Coordinate deliveries when a customer is out of product.
Coordinate with field sales regarding customer needs, payment commitments, and related matters.
Identify field process issues that may delay payment and report these occurrences to management.
Support the Collections team by communicating account balances to customers and field personnel, preparing independent account summaries, and collaborating with other departments to maintain strong working relationships.
Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current.
Uphold all policies and standards to promote optimal business performance and best practices.
Qualifications
Excellent communication skills, including strong writing and telephone abilities.
2+ years of customer service experience.
2+ years of experience in accounts receivable, credit, and collections.
Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents.
Experience with direct store delivery, route accounting, or call centers is a plus.
Ability to work in a fast‑paced environment and adapt to change.
Strong problem‑solving skills.
Proficient with computers, including Microsoft Excel and Word.
Self‑directed and able to work with minimal supervision.
Dependable, reliable, and trustworthy.
Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence.
Eager to learn and become a subject matter expert whom others rely on.
Able to handle confidential information appropriately.
Detail‑oriented; able to accurately process and record information while ensuring data integrity.
Strong time‑management skills, with the ability to prioritize and handle multiple tasks simultaneously.
Additional Information
Travel: 0‑10%
Employment type: Permanent
Benefits eligible
Compensation The base salary range for this position is $41,600 to $62,400 + cash incentive. Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.
Benefits
Comprehensive Medical, Dental and Vision Plans
401(k) Match
Family Leave
PTO & Paid Holiday Schedule
Pet, Legal, and Life Insurance
Tuition Reimbursement
E‑EO Statement Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
Apply Now #J-18808-Ljbffr
Responsibilities
Professionally answer incoming calls from customers and field personnel.
Identify and evaluate customers’ needs and route calls appropriately.
Build and maintain customer relationships through consistent and timely communication.
Provide accurate, complete, and reliable information using appropriate methods and tools.
Handle customer complaints and offer practical solutions and alternatives in a timely manner.
Document all customer communications and statuses accurately and completely.
Follow up and provide status updates on outstanding email and voicemail items.
Provide invoices to customers as required or upon request.
Coordinate deliveries when a customer is out of product.
Coordinate with field sales regarding customer needs, payment commitments, and related matters.
Identify field process issues that may delay payment and report these occurrences to management.
Support the Collections team by communicating account balances to customers and field personnel, preparing independent account summaries, and collaborating with other departments to maintain strong working relationships.
Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current.
Uphold all policies and standards to promote optimal business performance and best practices.
Qualifications
Excellent communication skills, including strong writing and telephone abilities.
2+ years of customer service experience.
2+ years of experience in accounts receivable, credit, and collections.
Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents.
Experience with direct store delivery, route accounting, or call centers is a plus.
Ability to work in a fast‑paced environment and adapt to change.
Strong problem‑solving skills.
Proficient with computers, including Microsoft Excel and Word.
Self‑directed and able to work with minimal supervision.
Dependable, reliable, and trustworthy.
Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence.
Eager to learn and become a subject matter expert whom others rely on.
Able to handle confidential information appropriately.
Detail‑oriented; able to accurately process and record information while ensuring data integrity.
Strong time‑management skills, with the ability to prioritize and handle multiple tasks simultaneously.
Additional Information
Travel: 0‑10%
Employment type: Permanent
Benefits eligible
Compensation The base salary range for this position is $41,600 to $62,400 + cash incentive. Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.
Benefits
Comprehensive Medical, Dental and Vision Plans
401(k) Match
Family Leave
PTO & Paid Holiday Schedule
Pet, Legal, and Life Insurance
Tuition Reimbursement
E‑EO Statement Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
Apply Now #J-18808-Ljbffr