Customer Service Representative
Partnership Employment, Ware, MA, United States
Position Summary
A well-established service-based company is seeking a Customer Service Representative to serve as the primary point of contact for customers via phone, email, and in-person interactions. environment.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Key Responsibilities Greet customers professionally in person and over the phone Maintain courteous and effective communication through phone, email, and mail Answer incoming calls and route them to the appropriate department or team member Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution Handle customer complaints through phone, email, mail, or online platforms Assist customers with placing orders, processing refunds/exchanges, and collecting payment details Input and update customer account information in the company’s internal scheduling/customer management system Cancel, upgrade, or adjust customer accounts as needed Educate customers on services, promotions, and special offers Support sales efforts by recommending services based on customer needs Maintain accurate documentation of customer interactions, accounts, and service records xywuqvp
Qualifications & Requirements High school diploma or equivalent required Minimum 1 year of office administration education or relevant work experience Strong computer skills, including Microsoft Word, Excel, and PowerPoint Experience with multi-line phone systems or ability to learn quickly Excellent phone etiquette and customer service skills
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Key Responsibilities Greet customers professionally in person and over the phone Maintain courteous and effective communication through phone, email, and mail Answer incoming calls and route them to the appropriate department or team member Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution Handle customer complaints through phone, email, mail, or online platforms Assist customers with placing orders, processing refunds/exchanges, and collecting payment details Input and update customer account information in the company’s internal scheduling/customer management system Cancel, upgrade, or adjust customer accounts as needed Educate customers on services, promotions, and special offers Support sales efforts by recommending services based on customer needs Maintain accurate documentation of customer interactions, accounts, and service records xywuqvp
Qualifications & Requirements High school diploma or equivalent required Minimum 1 year of office administration education or relevant work experience Strong computer skills, including Microsoft Word, Excel, and PowerPoint Experience with multi-line phone systems or ability to learn quickly Excellent phone etiquette and customer service skills