Housing Marketing & Resident Experience Specialist

## Housing Marketing & Resident Experience Specialist* Process housing applications, lease issuance, renewals, amendments, cancellations, semester housing adjustments, break housing registrations, and move-in/move-out roster updates in accordance with established departmental procedures.* Coordinate room assignments, roommate matching, waitlists, transfers, and room changes in the Housing CRM *eRezLife.** Maintain accurate and up-to-date resident and prospect records across required systems and shared databases.* Track contract compliance requirements, including enrollment verification, immunization confirmation (as applicable), and completion of required educational modules.* Monitor and document guest registrations, access control permissions, key management logs, and lock-out records in accordance with established protocols.* Submit and monitor maintenance requests and work orders in collaboration with Facilities Management and the Assistant Director of Housing & Residence Life; provide status updates to residents as needed.* Support administrative documentation, record retention, reporting deadlines, and compliance standards in accordance with University and Civil Service requirements.* Participate in the department’s after-hours on-call rotation, including evenings, weekends, holidays, and break periods.* Serve as a secondary responder during urgent situations, facility disruptions, student welfare concerns, or emergency incidents in coordination with University Police and professional Housing staff.* Assist with emergency preparedness planning and staff training related to crisis response procedures.* Build and maintain strong working relationships with campus partners, including Admissions, Financial Aid, Student Success & Retention, Living Learning Communities, Facilities Management, and University Police.* Participate in professional development activities and divisional initiatives supporting Housing & Residence Life.* Perform other duties appropriate to the Housing Officer classification and the operational needs of The NEST.**Minimal Qualifications:*** Bachelor’s degree.* College coursework in higher education administration, student personnel administration, hospitality sciences, and business sciences.* At least one year of experience working in a college/university housing setting.**Setting:** Professional office environment within a residential facility with movement throughout buildings and campus spaces. **This is a live-off role.**University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our

page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. #J-18808-Ljbffr