Sr Client Relationship Specialist
Charles Schwab, Westlake, TX, United States
Your opportunity
In addition to the base salary range, this role is also eligible for bonus or incentive opportunities.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s):
Westlake,
TX
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Our
Ultra High Net Worth team
is part of the broader Investor Services Organization and is primarily responsible for advice and counsel to individuals and families with their wealth management financial needs, including retirement planning, education, investment management, estate and tax planning, active investing, managed banking, and lending needs.
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
What you have Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist within the UHNW department will pursue this mission through:
Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the team and the company.
Deepening ongoing internal and external business partner relationships.
Consistently demonstrating initiative, workplace engagement and leadership.
Delivering a self-directed unparalleled value and outstanding client service.
Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
Successfully navigating through extremely complex operational issues.
Highly successful with diffusing negative client situations.
We are seeking people with a passion for helping clients... You will be responsible for:
Implementing, training and support of new processes that are adopted by the firm.
Partnering with internal and external business partners to prepare for a branch audit.
Assisting branch team with managing client events
Being a product and service subject matter expert.
Receiving checks, security deposits, check disbursements and new account processing.
Actively uncovering additional business development opportunities.
Scheduling the clients with a Wealth Consultant for further consultation.
What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Preferred Qualifications
Bachelor's degree or equivalent work related experience
Required Qualifications
Active and valid Series 7 and 63 licenses
Active and valid Series 9/10 licenses
Minimum of 2 years in a client service capacity
Understanding of the financial services industry and/or securities industry
Solid understanding of regulatory and compliance policies associated with brokerage business
Demonstrated experience handling client concerns and issues with tact and diplomacy
Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs
Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Effective time management skills, with the ability to prioritize issues and invest time where appropriate
Outstanding written and oral communication skills
Ability to build and maintain good cross-enterprise working relationships
#J-18808-Ljbffr
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s):
Westlake,
TX
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Our
Ultra High Net Worth team
is part of the broader Investor Services Organization and is primarily responsible for advice and counsel to individuals and families with their wealth management financial needs, including retirement planning, education, investment management, estate and tax planning, active investing, managed banking, and lending needs.
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
What you have Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist within the UHNW department will pursue this mission through:
Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the team and the company.
Deepening ongoing internal and external business partner relationships.
Consistently demonstrating initiative, workplace engagement and leadership.
Delivering a self-directed unparalleled value and outstanding client service.
Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
Successfully navigating through extremely complex operational issues.
Highly successful with diffusing negative client situations.
We are seeking people with a passion for helping clients... You will be responsible for:
Implementing, training and support of new processes that are adopted by the firm.
Partnering with internal and external business partners to prepare for a branch audit.
Assisting branch team with managing client events
Being a product and service subject matter expert.
Receiving checks, security deposits, check disbursements and new account processing.
Actively uncovering additional business development opportunities.
Scheduling the clients with a Wealth Consultant for further consultation.
What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Preferred Qualifications
Bachelor's degree or equivalent work related experience
Required Qualifications
Active and valid Series 7 and 63 licenses
Active and valid Series 9/10 licenses
Minimum of 2 years in a client service capacity
Understanding of the financial services industry and/or securities industry
Solid understanding of regulatory and compliance policies associated with brokerage business
Demonstrated experience handling client concerns and issues with tact and diplomacy
Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs
Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Effective time management skills, with the ability to prioritize issues and invest time where appropriate
Outstanding written and oral communication skills
Ability to build and maintain good cross-enterprise working relationships
#J-18808-Ljbffr