Customer Service Representative --MEHDC5777086
Compunnel Inc., Franklin, MA, United States
We are seeking a Customer Service Representative responsible for handling customer inquiries, resolving service and billing issues, and ensuring a high level of customer satisfaction. This role involves managing inbound/outbound calls, documenting interactions, and coordinating with internal teams to resolve complex concerns. The ideal candidate is detail-oriented, communicative, and experienced in delivering efficient customer support.
Key Responsibilities
Handle customer inquiries via phone (inbound/outbound) with accuracy and professionalism Resolve service and billing complaints (refunds, adjustments, exchanges) Follow up with customers regarding claims and issue resolution Escalate unresolved issues to appropriate departments Maintain accurate records of customer interactions and transactions Required Skills
Excellent customer service and interpersonal skills High attention to detail and documentation accuracy Ability to multitask and manage time effectively Proficiency in MS Office (Word, PowerPoint) Qualifications
High School Diploma or GED preferred 2–4 years of customer service experience Experience in call center or client-facing roles preferred
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Handle customer inquiries via phone (inbound/outbound) with accuracy and professionalism Resolve service and billing complaints (refunds, adjustments, exchanges) Follow up with customers regarding claims and issue resolution Escalate unresolved issues to appropriate departments Maintain accurate records of customer interactions and transactions Required Skills
Excellent customer service and interpersonal skills High attention to detail and documentation accuracy Ability to multitask and manage time effectively Proficiency in MS Office (Word, PowerPoint) Qualifications
High School Diploma or GED preferred 2–4 years of customer service experience Experience in call center or client-facing roles preferred
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