Resident Experience Coordinator/Concierge
Southern Land Company, Nashville, TN, United States
Why Southern Land?
Our full‑service company comprises planning, architecture, design, construction, marketing, and resident experience professionals—all in‑house and working together every day to envision and create uniquely beautiful places.
Position Summary Southern Land Company, a national real estate development and construction firm, is seeking a full‑time Resident Experience Coordinator to join our dynamic team in Nashville, TN, at $21‑$23 an hour.
Vertis Green Hills is offering an exciting opportunity for an individual who is passionate about providing world‑class customer service. The successful candidate must possess excellent organizational and communication skills with flawless attention to detail and a demonstrated ability to work independently.
The Resident Experience Coordinator is the first impression of the community and will provide superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi‑task, think creatively, take initiative, and employ a diverse set of skills. This is a hybrid role with 50% of time being allocated to events and the other 50% to concierge/front desk responsibilities.
Vertis Green Hills, located in one of Nashville’s most desirable neighborhoods, is a vibrant 18‑story mixed‑use community, featuring 310 luxury residential units. Vertis offers 85,000 square‑feet of attached dining, wellness and retail experiences, a yoga studio, sky lounge with panoramic views, dog park, heated saltwater pool, and outdoor kitchen with gas grills.
Primary Responsibilities Resident Programming & Community Engagement
Plan and execute 3–4 resident events per month
Coordinate vendors, catering, supplies, and event logistics
Partner with marketing and operations to develop event messaging and promotional materials
Lead day‑of event execution to ensure a high‑quality resident experience
Track attendance, collect feedback, and capture photos for future marketing use
Work closely with marketing and operations team to develop messaging and assist in design creative for each event
Prepare onsite teams for event setup
Serve as day‑of lead for event management where needed, providing exceptional service and creating memorable events
Manage resident follow‑up to collect feedback, photos, and attendee counts to ensure strong attendance and continuous improvement
Concierge & Front Desk Hospitality
Serve as a primary point of contact for residents, guests, and prospect inquiries
Provide front desk coverage including greeting guests and answering phones
Assist residents with service requests, amenity reservations, and local recommendations
Maintain a professional and welcoming lobby environment
Support package handling, deliveries, and key management
Collect resident feedback and encourage reviews on Yelp, Google, Apartments.com, etc.
Provide courteous, consistent, professional, and knowledgeable customer service with internal and external audiences
Knowledge, Skills, And Abilities
Strong customer service and interpersonal skills
Strong written and verbal communication skills
Excellent organizational and project management abilities
Ability to manage multiple priorities and meet deadlines
Ability to anticipate needs and solve problems proactively
Self‑motivated, self‑starter that can work independently
Creative mindset with an interest in experiential hospitality and events
Experience with event management preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
Experience with Yardi, Canva, or event management software preferred
Ability to quickly adapt while displaying executive presence in a fast‑paced environment
May require local day travel and minimal overnight travel with team
Qualifications
Strong working knowledge of Microsoft programs such as Word, PowerPoint, Excel, and Teams
Knowledge of Yardi and Canva is a plus
Strong written and verbal communication and interpersonal skills
Excellent critical thinking and ability to anticipate needs
Excellent planning, time/project management, and organization skills
Effective problem-solving, calendar, and time management
Self‑motivated, self‑starter that can work independently
Customer service & interpersonal skills required
Interest/passion for hospitality and creativity
Ability to prioritize event requests and customer needs, using good judgment and logical thinking
Ability to work independently on multiple projects simultaneously and under close deadlines
Take initiative and demonstrate follow‑through
Solutions‑oriented and extremely organized
Ability to adapt to change while displaying executive presence in a fast‑paced environment
Experience with event management and/or scheduling software preferred
May require local day travel and minimal overnight travel with team
Required Education and Preferred Experience
High school diploma or GED preferred
One to three years of experience in customer service, sales, and/or hospitality demonstrating ability to resolve resident complaints
Prior experience in front desk support preferred
Prior concierge and/or event planning experience preferred
Fair Housing training (provided)
Preferred Education and Experience
Yardi property management software experience
Company Overview Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities.
We Have
A strong brand recognized for quality, performance, and artistry
Guiding principles of creativity and innovation
An open mind for new ideas and creative methods
A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more
Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug‑Free Workplace. For more information, please visit our website at www.southernland.com.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
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Position Summary Southern Land Company, a national real estate development and construction firm, is seeking a full‑time Resident Experience Coordinator to join our dynamic team in Nashville, TN, at $21‑$23 an hour.
Vertis Green Hills is offering an exciting opportunity for an individual who is passionate about providing world‑class customer service. The successful candidate must possess excellent organizational and communication skills with flawless attention to detail and a demonstrated ability to work independently.
The Resident Experience Coordinator is the first impression of the community and will provide superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi‑task, think creatively, take initiative, and employ a diverse set of skills. This is a hybrid role with 50% of time being allocated to events and the other 50% to concierge/front desk responsibilities.
Vertis Green Hills, located in one of Nashville’s most desirable neighborhoods, is a vibrant 18‑story mixed‑use community, featuring 310 luxury residential units. Vertis offers 85,000 square‑feet of attached dining, wellness and retail experiences, a yoga studio, sky lounge with panoramic views, dog park, heated saltwater pool, and outdoor kitchen with gas grills.
Primary Responsibilities Resident Programming & Community Engagement
Plan and execute 3–4 resident events per month
Coordinate vendors, catering, supplies, and event logistics
Partner with marketing and operations to develop event messaging and promotional materials
Lead day‑of event execution to ensure a high‑quality resident experience
Track attendance, collect feedback, and capture photos for future marketing use
Work closely with marketing and operations team to develop messaging and assist in design creative for each event
Prepare onsite teams for event setup
Serve as day‑of lead for event management where needed, providing exceptional service and creating memorable events
Manage resident follow‑up to collect feedback, photos, and attendee counts to ensure strong attendance and continuous improvement
Concierge & Front Desk Hospitality
Serve as a primary point of contact for residents, guests, and prospect inquiries
Provide front desk coverage including greeting guests and answering phones
Assist residents with service requests, amenity reservations, and local recommendations
Maintain a professional and welcoming lobby environment
Support package handling, deliveries, and key management
Collect resident feedback and encourage reviews on Yelp, Google, Apartments.com, etc.
Provide courteous, consistent, professional, and knowledgeable customer service with internal and external audiences
Knowledge, Skills, And Abilities
Strong customer service and interpersonal skills
Strong written and verbal communication skills
Excellent organizational and project management abilities
Ability to manage multiple priorities and meet deadlines
Ability to anticipate needs and solve problems proactively
Self‑motivated, self‑starter that can work independently
Creative mindset with an interest in experiential hospitality and events
Experience with event management preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
Experience with Yardi, Canva, or event management software preferred
Ability to quickly adapt while displaying executive presence in a fast‑paced environment
May require local day travel and minimal overnight travel with team
Qualifications
Strong working knowledge of Microsoft programs such as Word, PowerPoint, Excel, and Teams
Knowledge of Yardi and Canva is a plus
Strong written and verbal communication and interpersonal skills
Excellent critical thinking and ability to anticipate needs
Excellent planning, time/project management, and organization skills
Effective problem-solving, calendar, and time management
Self‑motivated, self‑starter that can work independently
Customer service & interpersonal skills required
Interest/passion for hospitality and creativity
Ability to prioritize event requests and customer needs, using good judgment and logical thinking
Ability to work independently on multiple projects simultaneously and under close deadlines
Take initiative and demonstrate follow‑through
Solutions‑oriented and extremely organized
Ability to adapt to change while displaying executive presence in a fast‑paced environment
Experience with event management and/or scheduling software preferred
May require local day travel and minimal overnight travel with team
Required Education and Preferred Experience
High school diploma or GED preferred
One to three years of experience in customer service, sales, and/or hospitality demonstrating ability to resolve resident complaints
Prior experience in front desk support preferred
Prior concierge and/or event planning experience preferred
Fair Housing training (provided)
Preferred Education and Experience
Yardi property management software experience
Company Overview Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities.
We Have
A strong brand recognized for quality, performance, and artistry
Guiding principles of creativity and innovation
An open mind for new ideas and creative methods
A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more
Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug‑Free Workplace. For more information, please visit our website at www.southernland.com.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
#J-18808-Ljbffr