Lead Strategic CSM (Hybrid)

A leading governance and compliance technology firm is looking for a Lead Strategic Customer Success Manager to drive customer retention across high-value accounts. This role combines client relationship management with team leadership of Customer Success Managers. Key responsibilities include managing renewals, identifying expansion opportunities, and collaborating cross-functionally. Candidates should have over 5 years in customer success roles, strong communication skills, and a demonstrated ability to enhance client relationships. The role follows a hybrid work model based in Washington, D.C. #J-18808-Ljbffr