Travel Sales Manager
Calqulate Metrics Ltd, Orlando, FL, United States
Travel Sales Manager
Location: Orlando, FL (Onsite) |Full-Time
Role Overview We are hiring a Travel Sales Manager for an elite travel company based in Orlando, FL. This is a player-coach role for someone who leads from the front, a strong cruise sales performer who is ready to step into leadership and help elevate the people around them. You will carry your own book of business while guiding a team of Sales Advisors to hit conversion and upsell targets.
Note: This role includes rotational weekend and evening coverage.
Key Responsibilities
Lead and support a team of cruise Sales Advisors, providing daily guidance, motivation, and performance coaching
Own personal cruise sales targets alongside team KPIs for conversion and upselling
Support the onboarding and training of new Sales Advisors, including open, sell, and close coaching
Conduct regular 1-2-1s and call monitoring, delivering constructive feedback on strengths and development areas
Brief the team daily, ensuring key messages and product updates are communicated clearly
Monitor individual and team QA and accuracy scores, flagging issues to the Sales Manager
Handle escalated customer inquiries and complaints in a professional and timely manner
Ensure prompt response to all inbound calls and email inquiries
Contribute customer and market insights to internal product and cross-functional discussions
Requirements Essential
Proven cruise sales experience with a strong personal track record of hitting and exceeding targets
Some prior experience leading, mentoring, or supporting a sales team
Deep knowledge of cruise products, itineraries, and the premium travel market
Confident communicator with excellent verbal and written skills
Energetic, resilient, and able to maintain a positive team environment under pressure
Highly organized with the ability to balance personal sales activity and team responsibilities
Flexible availability, including evenings and weekends on a rotating basis
Must be based in or able to commute to Orlando, FL, for onsite work
Desirable
Experience with luxury or ultra-premium cruise lines
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Location: Orlando, FL (Onsite) |Full-Time
Role Overview We are hiring a Travel Sales Manager for an elite travel company based in Orlando, FL. This is a player-coach role for someone who leads from the front, a strong cruise sales performer who is ready to step into leadership and help elevate the people around them. You will carry your own book of business while guiding a team of Sales Advisors to hit conversion and upsell targets.
Note: This role includes rotational weekend and evening coverage.
Key Responsibilities
Lead and support a team of cruise Sales Advisors, providing daily guidance, motivation, and performance coaching
Own personal cruise sales targets alongside team KPIs for conversion and upselling
Support the onboarding and training of new Sales Advisors, including open, sell, and close coaching
Conduct regular 1-2-1s and call monitoring, delivering constructive feedback on strengths and development areas
Brief the team daily, ensuring key messages and product updates are communicated clearly
Monitor individual and team QA and accuracy scores, flagging issues to the Sales Manager
Handle escalated customer inquiries and complaints in a professional and timely manner
Ensure prompt response to all inbound calls and email inquiries
Contribute customer and market insights to internal product and cross-functional discussions
Requirements Essential
Proven cruise sales experience with a strong personal track record of hitting and exceeding targets
Some prior experience leading, mentoring, or supporting a sales team
Deep knowledge of cruise products, itineraries, and the premium travel market
Confident communicator with excellent verbal and written skills
Energetic, resilient, and able to maintain a positive team environment under pressure
Highly organized with the ability to balance personal sales activity and team responsibilities
Flexible availability, including evenings and weekends on a rotating basis
Must be based in or able to commute to Orlando, FL, for onsite work
Desirable
Experience with luxury or ultra-premium cruise lines
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